WellaWhiteReviews of wellawhite.com

Terrible customer service. Can't review their product because I haven't opened the package and will not. Wanted to canel order 10 minutes after accidentally placing order. Was told it was already packaged and shipped (in 10 minutes?) but I could return for a refund once received. Contacted them to find out process to return and was told no returns for hygenic reasons. Completely unopened package! I thought they were a reputable company, but I guess it's a case of buyer beware.

Just looking at their website somehow causes auto fill orders to happen. I received a notice of purchase shortly after just viewing. When I contacted them to cancel they claimed my order had already been shipped. Obviously they somehow work with PayPal because PayPal has been exactly zero help in dealing with this issue.2025

Led mouth stopped working after 2 months of use, and unable to order gel

Toothbrush not bad but only lasted a few months before the head attachment snapped off and Wella only guarantee their product for 30 days! Ridiculous and probably illegal against Consumer Rights Act

Don’t buy anything from this website! I accidentally purchased too many items and when I tried to cancel, was told that the goods had already been despatched but not to worry, a refund would be possible. I was then told a refund was not possible due to their hygiene policy. This is despite the goods remaining unopened and unused. Their communication is poor and they aren’t very helpful at all. All of their responses to my questions etc look to be auto generated as well. I fear this is a scam. Steer clear!

I didn't order anything. However, it appears Paypal received notification of 4 orders. One was for an expensive recurring payment for a subscription I didn't ask for either. I managed to cancel it. However I could not cancel the other 3 product orders. I didn't make any selection of products, neither did I confirm any order. I immediately messaged this company, whose Paypal receipts were from Commerce Core and asked them to cancel this unwanted order. No was the answer. It had shipped!!!! However the customer service operative said I had 30 days in which to return it. I waited for the order to arrive and recontacted the company (with a USA tel no but an address in Lithuania!). They said I could not return the order (which cost me £160!) due to hygiene!!! It was teeth whitening products. Sealed. After a month's worth of emails offering me discounts but refusing a refund, I mentioned that in this country (UK) my rights include the right to return anything just because I changed my mind or for no specified reason. They then gave me a returns address, which is 4PX EXPRESS UK, Unit 2, Prologis Park, Arenson Way, Dunstable, Bedfordshire, LU5 4RZ, United Kingdom. I have returned the order. I now have to wait for up to 2 weeks (IF this scammer company actually gives me my money back!!!) to see if I get refunded. I have no faith and certainly wouldn't use any products from a company that does business in this way. Buyer beware.

These are SCAMERS. DO NOT BUY ANYTHING FROM THEM!!!! I originally ordered 2 flossers and without knowing they added an extra 3 flossers and charge me for extra warranties that I didn't ask. I wrote immediately to the that company to can cel the order. They answered attesting that the order was already dispatched, and they cannot cancel it. They took the money from my PayPal account. I contacted PayPal but they were not able to cancel the order.

This product is of very poor quality! All the electric toothbrush does is slightly vibrate, barely moves the brush. To recharge, you have to plug in a USB cord to the bottom of the toothbrush, the charging cord is 6" long. I tried to return but the seller would not take it back and this is at my own expense, the same day I received the toothbrushes. Does not compare to Oral-B!