Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
186 reviews
WellaWhiteSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellaWhite makes at-home dental care products designed to help keep your teeth clean and your smile bright. The range covers everyday oral hygiene and cosmetic whitening, so you can build a complete routine at home.The WellaWhite lineup includes four products. The Electric Toothbrush offers multiple adjustable cleaning modes, including gentler settings for sensitive teeth and gums, and is rechargeable and easy to pack for travel. The Water Flosser uses a stream of water to clean between teeth and along the gumline, with adjustable pressure levels, quiet operation, and a cordless, rechargeable design that’s handy for braces and on-the-go use. For whitening, the Teeth Whitening Kit offers short at-home sessions of around 15 minutes that you can do while going about your day, and the Teeth Whitening Foam provides an easy way to help lift everyday surface stains from coffee, tea, and other foods.WellaWhite products are designed with sensitive teeth in mind and are simple to use as part of your daily routine. They work best alongside regular brushing and flossing, and are not a replacement for routine dental checkups.
WellaWhite (wellawhite.com) has 186 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
Showing 160 reviews with 1 star · Clear filters
Do not buy from this company!!!! They say you must replace the toothbrush heads every few months but you CANNOT BUY REPLACEMENT HEADS YOU NEED TO BUY A WHOLE NEW TOOTHBRUSH. Shocking environmental and customer syrategy
By Audrey
SCAM Do not buy! I tried to cancel the order immediately after placing and they told me it was too late but I could return after they arrived. Once received I emailed them for two days and they refused to let me return even though on the website it states they can be returned for a full refund. Do not believe anything they say. This business is terrible.
By Nancy
Beware of Purchasing from this Company ...Customer Service Representatives repeatedly chose to ignore my request and do not honour the guarantee the product I purchased (a water floss dental pik) was sold with... Over a period of three days dealt with there different customer service representatives requesting a refund for the above product which failed to recharge after only one successful recharge and two months of use. (The product was initally purchased at the end of June 2025 with a 12 month guarantee). All three representatives repeated responded to my request by completely ignoring the fact I was requesting a refund and instead apologising that the product could not be returned due to hygiene regulations. I acknowledged in return emails I understood that and repeated I was not asking for it to be returned but wanted a refund. I know they were just wanting me to 'go away' and in fact I have no power to go any further with my attempt to have my purchase honoured, but I would strongly recommend that other would be purchasers beware of this company. Their products may appear good but if a problem arises it may end up being a very frustrating, time and money consuming experience. There are other dental products out there that may be better purchases.
By Liz W.
I knew it was a scam as soon as I saw the invoice: 4 items from CommerceCore UAB. 1 was toothpaste, #2 was $3.99 shipping charge, #3 was thank you card and #4 was an added shipping fee. The product is very small and made in China (no safety measures) but it ships from a company in Lithuania. I tried to cancel my order but they refused. I was told I could return the product if I wasn't satisfied. When I tried to return it, they refused. They had "given" me an extended warranty. The tube arrived in a crushed envelope. They said I would have to pay to mail it back but never told me where to send it. I tried several methods to contact them again. The phone numbers did not work and they refused to answer my emails.
By R H.
This is not a consumer friendly company. Their customer support staff will lie to you to encourage a purchase saying that there is no risk in buying because you have 30 days to evaluate the product and return it if it doesn’t meet your satisfaction. When you receive the low quality merchandise and realize you’ve been bamboozled and try to return it, they hide behind their “hygiene safety” policy saying they cannot allow returns of personal items for safety reason. Their support staff continue to roll you from one person to another with each one just saying that it is against policy to accept returns even when you provide proof that you were told there was a 30 day window to request returns. This company is obviously run by crooked people with no ethics whatsoever. If you do business with them, you will be scammed; either with junk merchandise, or dishonest customer service. Please help put them out of business by not giving them your money.
By Grant T.
This product is of very poor quality, it’s not fit for purpose The main spine that connects the brush to the main body snapped off Their customer service team were hopeless and less than helpful and refused to replace it. I would never buy this again
By Jacqueline K.
Electric toothbrush arrived today. Unbelievably crappy quality, non orbital just a vibrating toothbrush and cost me $78. Nothing like advertised. I contacted customer service and asked to return and they sent an automated response stating that they don't do refunds. Steer clear! Total scam.
By Derek O.
The worst customer service. Other toothbrush companies have replaced products with no fuss. I should have stuck with them. The brush attachment is very difficult to get on and off and broke off the stem in the unit. I asked them to replace it and was only told about their 30 day limit. This is not in line with “industry” standards. Why did I change??????
By Karen F.
