Welcome WagonReviews of welcomewagon.com

I received my packet from Welcome wagon today in the mail. Was very disappointed when I opened it up and all I did was benefit them. Not one thing in their benefited me. I remember the day when Welcome wagon gave you something. This Country has become so selfish and money hungry.

Waste of money we gave it over a year. I don't think we got a single lead. So $$$$ for 0 prospects. Asked to cancel they told me we have automatic renewal for another year. Did not mention a termination fee or way to cancel just said we have to stay a year. I will be fighting any fees.

They sent me a booklet with the wrong "local" DMV (across state lines!) and my wrong "local" school board. I attempted to contact them to inform them of this and they were dismissive ("we aren't the DMV" no lol, I get that you aren't oh ye illustrious "welcoming" company). Definitely not buying from any of the advertisers they sent in their lil misinformation booklet as this is not the behavior of a reputable company. [edited 2/4/25: Hey WW, thx for the nice-sounding reply, but I already spoke with a senior customer service person at your company in mid Nov '24 after you saw my similar review on Yelp and got a sad; I told this person exactly what the company needs to do to make this right (print a corrected booklet and send it to me), and well what do you know, it's early Feb. '25 and y'all have not done it. Your reply now appears an attempt to get this review taken down now that it's been a bit since I wrote it and interacted with you and may have forgotten it or no longer wish to play this game... also it's pretty rich that your little reply says "reach out to us" and then SPECIFIES NO WAY TO DO SO and it's not like your website is any help (that's how I got rudely dismissed before). Lol do better. Anyway I do wish to keep playing, and I have receipts, WW. Contact me again if you want about "identifying my experience" but I'm not taking the review down without you actually fixing your mistake (not just saying pretty words that you never bothered to say back when I was just a regular old Joe contacting you about a glaring mistake cuz I hate misinfo being mailed to me and my neighbors actually). The previous email was from a senior muckity muck on 11/18/24 and I spoke with her by phone soon thereafter... she had "senior" all over her job title and voice btw. She wanted me to take my Yelp review down just by her say-so that they'd make it right; I refused and said a reprinted booklet WITH CORRECT INFO would do. Haven't received said booklet. Your play.] [Further update 5/8: I am keeping my review at 1 star, and consider the matter closed. I appreciate the attempts to address the concerns, but while you managed to (eventually. after sending the wrong one again oops) send me a revised booklet that doesn't assert my "local" DMV is in the wrong state, the newest one now says that my "local" government is a city I do not and have never lived in. (And calls my local Parks dept something it is not in fact called. Apologies to Leslie Knope & co but it's not Parks & Rec 'round here.) When I pointed this out, you only told me that your zip codes are not that specific and that people sometimes shop outside of their immediate localities. This is severely not my problem. If you're trying to raise your "local" cred by giving "local" links, they ought to be accurate. This has nothing to do with whether businesses from outside my immediate area are advertising in your booklet -- I have no problem if they do and I often shop outside of my immediate area. I just don't want or need someone sending me a "helpful local links!!!" page which basically says "your local government website is X" when I LIVE IN Y, NOT X and X is therefore not going to be interested in helping me with anything as I do not vote, pay taxes, or do anything else that has to do with being a citizen NOT a customer over there. (I know. Being a citizen must be a funny idea for a company that only cares about their bottom line, but it still matters to me who picks up my garbage and who I vote for to represent me locally.) Anyway I've wasted enough time on this - tldr WW made a pretense of trying to fix this issue and eventually acknowledged that telling a Pennsylvania resident that their "local" DMV was in Delaware was probably not a great look, but at the end of the day the company doesn't care to up their game to actually be helpful if you're a family that just moved to the neighborhood -- they just want the vibes, plausible deniability and pretense. And, well, $$.]

I was offered a $50 giftcard to Olive Garden and other restaurants. All I had to do was listen to a company do a soft water presentation, then I would get the card. THIS IS A SCAM!!!!!!!!! I called them over and over and never received the card. Finally, they sent me a copy of a receipt for a giftcard which I never received. Welcome Wagon is not what it used to be! JT

we did not receive one lead from the advertising we did. I never saw one ad hit Facebook and I am in the key demographic that we were advertising in.

I was supposed to receive the welcome wagon package in the mail so that I could view my ad. After repeatedly asking I was sent a digital email with an example. That is not what I agreed upon. In addition, I have not received one inquiry from any of the ads that went out. I am now on almost my fourth month of paying for the service that I have not received any benefit from.

Buyer's Beware! My experience with Welcome Wagon was terrible! Once they locked you in to a contract its hell getting out of it. Read your contract carefully, because there is no guarantee that you are going to get any clients. In my opinion Linda Farley and Susan Bannon are the worst. In my opinion Welcome Wagon customer service is bad and business follow up is the worst. Keep your money in your pocket and go somewhere else for advertisement help. Businesses beware!

We used Welcome Wagon for years to target new patients. We never had any metrics to know if the mailers were generating new patients unless they told us. Since we could not measure the value, we decided to discontinue the service when our contract expired. Since our expiration date we have been charged three months in a row through automatic billing. There is no easy way to speak with someone and they have not refunded our money.