Wedding CutsReviews of weddingcuts.com

Response from Wedding Cuts· Jan 25, 2016

Courtney, I sincerely apologize that the metallic silver Sharpie pens that were included with your guest book did not work. A refund for those was issued when you contacted our customer service department regarding the problem. All of the pens included with orders are new and have never been used. I'm unsure as to why they did not work and wonder if possibly the lid may have been left off causing them to dry out. Again, i sincerely apologize for the trouble and inconvenience this caused. Please contact us if there is anything else we can help you with.

Response from Wedding Cuts· Oct 28, 2015

I’m sorry to hear that you are unhappy with the cake toppers you received. The color you selected your toppers to be finished in is the Anodized Silver color. We sent you a link to the powder coated color book, before your toppers were made, and this is the color you selected. Powder Coating is a baked on finish, very similar to a painted finish. It has a metallic sheen to it but it is in no way Shiny or Polished which sounds to be the finish you were wanting. We explained, at the time your order was placed, that we do not offer any type of a polished or shiny finish. The cake toppers you received are metal, solid aluminum, not plastic. Again, I apologize that you are unhappy with your custom made cake toppers. We will follow up with you personally to try and resolve this problem. If there's anything else we can help you with please contact our customer service department- [email protected] or 877-292-0646