Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
417 reviews
Web Trade-In LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WebTradeIn.com was founded to provide a new, safe, and straightforward method of selling and recycling electronics.
Web Trade-In LLC (webtradein.com) has 417 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
417 approved reviews, newest moderated first
Sent them 6 units of iPhone 15 from our business account, received the payment on the same day they received the phones. My experience was all positive and I would recommend them to potential sellers.
By Dylan A.
Everything good! Great service!
By YILONG L.
This is the second time I’ve used Web Trade-In to sell my devices, and once again, the experience was absolutely flawless. I’ve tried several companies that buy used devices, and Web Trade-In stands out by a wide margin. From start to finish, the process was smooth, transparent, and fair. They don’t lowball you or try to “find” issues after the fact to reduce your payout. As long as you’re honest in your evaluation when placing the order, they truly do their best to give you top dollar for your device. I had a quick follow-up question after my shipment was delivered, and Christina, who handled my emails, was an absolute class act — extremely professional, courteous, and responsive. My payment was processed shortly after I reached out, which really reinforced how much this company cares about customer service. I honestly don’t know how Web Trade-In isn’t more popular. I randomly came across them after checking their Trustpilot and BBB ratings, decided to give them a shot, and I’m very glad I did. Compared to other buyback companies, the difference is night and day. If you’re looking to sell your devices and want the best value paired with top-notch customer service, this is the company to use. I wouldn’t use any other company again, they’re truly the best!
By Sriram V.
Very professional and honest!
By namorkus
Response from Web Trade-In LLC· Jan 9, 2026
Thank you so much, Nade! We appreciate your trust and are glad you had a positive experience with us.
We sold our corporate phones to webtradein.com, and the entire process was smooth. They honored the quoted offer, UPS shipping was fast, and payment was issued the next check
By Jeff V.
Great transaction! Kept me informed at all times. Great service and communication!
By Merlo
Response from Web Trade-In LLC· Jan 9, 2026
Thank you so much, Merlo! We’re happy to hear you were satisfied with our service and communication.
This is my third phone sale to them. Very easy process, I hated eBay because too many bad buyers and hassles, they zelled the money the next days. Highly recommended
By Jeff C.
These company was great. Good communication they send video to explain why they adjust price and show you defects. Super fast payments. I will 100% use them again when I have devices to sell.
By customer
