The best builder for marketing…
The best builder for marketing websites, but the communication around recent outages and price increases wasn't as transparent as it should have been.
By Luca R.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
239 reviews
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Webflow is a Website Experience Platform that empowers modern marketing teams to visually build, manage, and optimize stunning websites that offer both the consumer experience teams expect and the enterprise-grade performance and scale they need. With AI-driven personalization baked in, Webflow helps teams significantly boost conversion rates, translating directly into measurable business growth.Today, over 300,000 of the best companies in the world from The New York Times, Dropbox, Away, Clear, Lattice, Vanta, TED, IDEO, Greenhouse, Checkout.com to Orangetheory Fitness build, manage, and optimize their websites on Webflow. Founded in 2013 and based in San Francisco, Webflow is backed by Accel, CapitalG, Silversmith Capital Partners, Y-Combinator, and Draper Associates.
Webflow (webflow.com) has 239 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
239 approved reviews, newest moderated first
The best builder for marketing websites, but the communication around recent outages and price increases wasn't as transparent as it should have been.
By Luca R.
Requested assistance from their support team, they failed to understand the issue or resolve. Best advice is to go elsewhere rather than use Webflow, like we had to do in the end.
By CLJ
When you make normal ecommerce prices I will make normal review.
By Aleksandar R.
The best ! Love it Web 3.0 is coming
By Gareth Kaia - The E.
I wouldn't recommend using Webflow. I've had a bug that I've tried to get help solving for literally 6 months. At this point I'm wondering if the hours I've spent trying to solve it would've been better spent migrating away from Webflow. I'm not asking for anything more than help here. Besides the absolutely awful support... I mean literally the worst support I've had on any website CMS/Builder platform, Webflow has some great functionality. I wouldn't recommend using Webflow. Many functions like embeds that would be free to use on other CMS/builder platforms appear to be paid on Webflow. Slowly more and more functionality is becoming more and more premium on Webflow. Just to be clear I'm using a paid version of Webflow, but perhaps basic support is now paid for?
By Joel F.
Super Slow Interface, makes you go even slower than writing proper CSS. I DO NOT RECOMMEND
By Mido R.
Virtually impossible to cancel. Awful interface, awful customer service. DO NOT SIGN UP FOR WEBFLOW, IT IS IMPOSSIBLE TO CANCEL
By Peter M.
I’ll just say customer support is horrible one of the worst I have ever experience and that’s the honest truth
By david O.