Support takes forever to respond
Support takes forever to respond Plenty of bugs in the system - form integrating GA or Intercom to publishing the domain
By Ohad N.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
239 reviews
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Webflow is a Website Experience Platform that empowers modern marketing teams to visually build, manage, and optimize stunning websites that offer both the consumer experience teams expect and the enterprise-grade performance and scale they need. With AI-driven personalization baked in, Webflow helps teams significantly boost conversion rates, translating directly into measurable business growth.Today, over 300,000 of the best companies in the world from The New York Times, Dropbox, Away, Clear, Lattice, Vanta, TED, IDEO, Greenhouse, Checkout.com to Orangetheory Fitness build, manage, and optimize their websites on Webflow. Founded in 2013 and based in San Francisco, Webflow is backed by Accel, CapitalG, Silversmith Capital Partners, Y-Combinator, and Draper Associates.
Webflow (webflow.com) has 239 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
239 approved reviews, newest moderated first
Support takes forever to respond Plenty of bugs in the system - form integrating GA or Intercom to publishing the domain
By Ohad N.
Best site maker EVER!!!
By Ties S.
Pure Scam, not user friendly, bad UI
By Damjan T.
It's impossible to delete accounts or find billing pages, you have to email support. SCAM!
By Bubbles F.
Most of the bad reviews here are from people who have no idea what they are doing. I would suggest they learn a little bit about websites first. As for my case, Webflow has been amazing. In just a few days I created a template for my food delivery service. Even better is that I created one that my platform provider was going to charge me 1K for. I did it for just the cost of Webflow membership. Webflow is AWESOME
By Roger Bunch (Frozen Head D.
If you're someone use is used to using your host or a theme developer to help you with WordPress - know Webflow WILL NOT BE THERE FOR YOU. I'm on my 3rd client site for webflow and I'm done! I like the super customizations, but Webflow relies on their forum for people to help you for free. There is a better CMS called FRAMER that I am switching all my sites too. Webflow never responds to any of my questions and once in blue moon when they do, it will be 5 days later. Terrible terrible worst web hosting service I've ever use and I've been designing sites for 15 years!
By Leo R.
I would recommend vetting their freelancers with a fine tooth comb. Got burnt by a so called expert, his work was terrible. Webflow just sit back and say "oh well, sorry we can't help you". Be careful using the freelancers...
By Nik L.
If you buy a design here, you're not able to download the design for offline editing unless you also buy extra services from these guys. Total scam!
By XyzOndulator