Clark Jones review...Then A WEB DISTRICTS review.
My experience with Clark Jones has been short, but very satisfactory in completing my website. (It should be turned over to me in a couple of days.) Clark makes himself available to answer my questions or website issues. He does a good job in explaining options for optimum sales. And we will soon see how that goes and make adjustments as needed. I would recommend working with Clark Jones. Also, Clark is the first person that I did not feel rushed with. Now, I'm going to review The company, Web Districts. I would give them a 3 star rating. This has been a very challenging and frustrating experience. I wonder how much of it was a cultural/language difference. Most of the members have been very patient and respectful, and I love that they have unlimited changes. However, they did not make the process clear. I felt we were all learning as we went along. Everyone seemed so rushed and spoke so quickly. I felt rushed on the phone. Here are my suggestions: 1. Let the project manager make spelling changes as they come up, when we are on the phone together. It took a tremendous amount of back and forth for either the manager to write down all the corrections or for me to type all of the corrections and email them to the manager. (there were SOOOO many corrections). 2.Be upfront that this web development process is "a la cart". Initially, they helped me select a website package that would best meet my small business needs. AND I was told that would be the only expense. But that was not true. This has been an "a la cart" experience. That was not stated clearly from the beginning. AND I was told that would be the last expense, after each additional expense. (check your phone recordings). Also, there are a couple of things that I initially asked for, that I did not receive. 1. A new business name. Since I was adding energy sessions to my website--not just selling jewelry. I thought a new name and logo was needed. (I have been using the same business name for 20 years.) They tried to design a logo for me, they did what I asked, but it did not look professional. I ended up going with something from a professional sight. The logo process took a long time). 2. I paid to have fliers made and I ended up designing it myself on Apple Pages. I sent that work to them, and I was told that they provide me with a link to have the brochures printed out in a professionally, elsewhere; at my own ADDITIONAL expense. That was not clear initially. It took months for us to download all of my products. That was a VERY frustrating time. I worked countless hours on that process. 3. The shipping process was not made clear to me. I paid $477. to connect with USPS. When they connected me with USPS, the shipping fees were more than the product. UNexceptable. I was told to speak with USPS. USPS told me my small business did not require shipping fees. (you have to have a certain number of sales or a certain money amount in sales, annually). I feel WEB DISTRICTS should have made that clear to me, or should refund my money. Clark explained that this is not their fault or my fault. That they had to pay a third party to set this up. I thought I was paying them for their knowledge and service. That's all I can think of now. I found, Liam Paul. Kelvin James and Clark Jones, to be very helpful, patient and respectful. There needs to be clearer overview of the process, the options, costs and explanations.
By Anthy L.