WeatherTechReviews of weathertech.com

I saw the Wall Protector on TV a few weeks before Christmas 2024 and was very interested. I have several other Weather Tech products in my Tahoe, so I was not concerned about the negative reviews. One of the reviews said he wished he had bought a larger version of the Garage Wall Protecters, so I ordered the 6" version. Several reviews said that the 3M double sided tape did not stick very well. Since my garage wall is textured, I was concerned from the beginning. When I received the Wall Protecters, I removed the 3M tape with a heat gun. It came off very easily. I had already marked the location on the wall and attached Masking Tape to help support the attachment. I used coarse sandpaper to scuff up the back of the proctors, then I used Heavy Duty Liquid Nails to attach the Protecters. I used an Angle Finder to make sure they were perfectly level, I also added additional Masking Tape to make sure they would stick. I checked them several times though out the day to make sure they were still perfectly level. I installed two the same way and left the tape on throughout Christmas day. After 48 hours they both had stuck perfectly so I removed all tape. One reviewer said he thought they were of inferior quality. They are soft and flexible which makes they very good for protecting both my truck door and my garage wall. ANOTHER GREAT PRODUCT FROM WEATHER TECH.

One of the two front liners simply did not fit. While the driver side liner fit nicely, the passenger side liner was malformed. Customer service sent directions to supposedly reform the liner. But nothing worked. When I was given the option of a replacement liner or a refund, I accepted the refund and returned the unused liners exactly as I was directed. Surprise! my refund was reduced by $18.00 with no notice given even though the return option was given to me.

WeatherTech has provided me with the very worst customer experience. Less than 24 hours after ordering a product, I called because I needed to cancel the order. I had received an email from FedEx that the status of the order was 'Label Created' and that it was going to be arriving the very next day. When I called WeatherTech Support at 800-441-6287, the lady I spoke with, Jamila, told me that she had cancelled the order and would contact FedEx to bring the package back to the seller. This made me feel at ease. Later in the evening, I received an email from Fedex that the merchandise was shipped and instead of arriving the next day, shipping was downgraded to ground and is expected to arrive 5 days from the order date. The next morning I called the Support number to ask why I was seeing that I am still expecting the package and that it went from Bolingbrook, IL to Romeoville, IL. Now I am really concerned that the refund of $248.00 will be delayed. The gentleman I spoke with that morning told me that he can see in the notes that steps were made to bring the package back to the sending facility. I explained that since I made the first call that was on its way to me and that the expected delivery date is now a few days later. The Support Representative told me that the package needs to get to a FedEx facility to coordinate the return. Why didn't FedEx correct the problem at the first stop? I asked if there was someone that he can reach out to for an inquiry of the shipping plan? I got no answer but to be patient. This afternoon, I received a notification from FedEx that the package is now in Perrysburg, OH and that arrival is still set for Wednesday. I contacted WeatherTech Support this evening to explain my frustration and received the same delay tactic. I asked how much I was set to receive in the refund and his response was $216.00. This means that the shipping was downgraded to FedEx Ground since there is a greater profit margin on what is charged for shipping and that WeatherTech has every intention of making that delivery and zero effort to stop it so that I can pay to have the merchandise ship it back to the facility of origin. I asked to speak with a manager. Tonight's representative said that it would not be a problem and said he would put my call on hold while he gets his attention. Close to ten minutes goes by and I was told that the manager was not available. Before I was placed on hold, I was told that the manage was available and was on the sales floor. Now I am told that no manager is available which took him ten minutes to figure that out? No. The manager refused to take the call. I asked if WeatherTech had a Fleet Department to contact. His response was that it is in a different city. I asked if the WeatherTech offices communicate with each other. I asked the name of the manager and he spit out 2 names, Shelby and Lisa, with zero attempt to help me get in touch with them. I was told by the Support Representative that he was going to reach out to FedEx to make an inquiry and email me, not call, with their answer which was a lie. I did not receive the email like the Support Representative said and my level of frustration is through the roof. It is easy to conclude that WeatherTech is set up in a way that makes it not impossible but extremely difficult to cancel an order clean. Switching the shipping from 2 day to 5 day made it clear that WeatherTech management wants to show a profit on every order that comes in. There is no accommodation for Buyer's Remorse. When calling for Support and requesting to speak with a manager, you will not be put in touch. I will receive the merchandise on Wednesday and then have to go through the process and payment of shipping them back. These will be the most expensive floor mats that I never received. WeatherTech, your business practices are shameful.

I ordered two gift cards for Christmas for my sons. The order was placed on December 9. It was supposed to have been delivered by FedEx on December 13th. On December 13, I noticed that FedEx had received it in Illinois at 3:09 AM. It is now December 17 and it is still at the same location. I’ve contacted and filed with FedEx, but have received no response except that it was shipped to the wrong state and they’re waiting to get it back. customer service would tell you to recall that package and to express another pack to me. But they are not willing to do that when I told them that if I didn’t receive it by Thursday that I would be canceling the order and I would never deal with WeatherTech ever again. The comment from customer service was “OK“ no customer service whatsoever. They are not willing to help you in anyway, if a carrier does not deliver your order! Think twice before you order anything from WeatherTech.

Called customer service to get a replacement for a license plate trim ring. The trim piece was old but came with a lifetime warranty and billed as made of nearly “indestructible “ materials. It broke into two pieces so I thought I’d put their warranty to the test. The whole attempt was a waste of time and the representative had apparently been told to deny any claims like they were a health insurance company. She said that the warranty didn’t cover daily wear and tear. I said “ “ it’s a license plate trim ring, there IS NO DAILY WEAR AND TEAR “. She indicated that maybe I had taken it on and off the vehicle so much it wore it out. Now this trim ring was old and I had probably gotten my money’s worth out of it. But I didn’t tell them to give it a lifetime warranty. If it’s gonna last 10 years, GIVE IT A 10 YEAR WARRANTY. Their warranty is a joke lifetime warranty in name only.

The window deflectors I purchased didn't fit my car correctly (Subaru Impreza 2013).The deflectors even damaged my window and seal. They kept popping off with the heat. Impossible to return because the customer service said they were used. Complete waste of money. Horrible customer service and even worse products. Stay away for this company.

Got Floor liners and cargo liners for my 2021 Toyota Rav4 Prime.The floor liners fit well and look good. But the cargo liner did not fit right. After calling WeatherTech they told me my cargo liners need to be trim. Which was not mention when i purchase them. So even after I trimmed them per recommendation they are still too wide in the back. Not happy. Thought they were custom fit..

Diego was the best tech on my Ac Honest technician you can tell the best company. Weather tech Thank you