PluflReviews of weareplufl.com

I bought the Plufl Hugl cooling body pillow hoping to optimize my sleep setup, but it is entirely too massive. If you share a standard queen-size bed with a partner, this pillow leaves absolutely no room for the other person. Beyond the sizing issue, their return process is completely customer-unfriendly. If the product doesn't fit your space, be prepared to lose a massive chunk of your money. They charge a steep 20% restocking fee right off the top, and you have to pay the expensive out-of-pocket shipping costs for a highly bulky package. When I reached out, customer service flatly refused to offer a reasonable partial discount to keep it, capping their offer at a measly 15%. Think twice before buying unless you are 100% certain you have the bed space to keep it.

I ordered the Plufl dog bed and my daughter and dogs absolutely love it! I also ordered the Hugl body pillow, this is where the 2 star comes in. I received my pillow in Dec 2025. In March 2026,while taking off the pillow case to wash it, I noticed a large hole in the pillow as well as a small one on the pillow case itself. I took a picture of it right away, but life happens and I didn't get an email off to them till May. They only have a 30 day money back/return policy so obviously I was out of that window. Customer Service was very nice, but I figured an almost $200 pillow would last more than 3 months. Also, I felt like it was too short for me and I'm 5'6", so if you do decide to order, I would order the larger one.

I ordered on March 23 and the pillow was delivered March 26. 2 stars because the pillow really is great but I paid $163 because they offered a “free gift” throw blanket so I thought I’d try it. It is May 4 and i have not received this “free gift” despite several emails to the company. The response was “look closer in the box” then “we wanted to ensure we got you the pillow as quick as possible”…. Ummm again, I paid the high price because I was willing to pay that for the pillow and the throw!!! Don’t bother buying if you are thinking you are getting anything extra and just expect to get the pillow

I ordered the large size, which measures 57 inches according to the website. I was sent the standard pillow which measured 50 inches and my knees don't touch the bottoms of the pillow, defeating the purpose. I sent an email to customer service and got a response from Bryan saying to send measurements and pictures with the tape measure, which I did..showing it was 50 inches. He said sorry for the inconvenience, we will fix this mistake. Please send us the label. I then sent the label, which said it was the large (they put the standard pillow in a box with the cooling blanket bundle and put a label sticker on the box that said large), and after he saw this he said "there was no mistake, the label says you received the large, sorry that you are unhappy with it.." I said but you saw the measurements..please send me the correct size... They still have yet to correct my order. Not happy about this, after the proof I have sent them, and the extra money I have spent to get the larger size. Please fix this plufl!!!

As of today, Wednesday, December 18, 2024, Plufl has FAILED to provide a shipping notice and expected delivery date for my order that was purchased exactly one week ago on Tuesday, December 11, 2024. I have sent four (4) emails. Two (2) emails via their website "contact" page and two (2) from my personal email. I have indicated that I would like to cancel the order as well as request a refund IF they continue to disregard the importance of communicating with their customers, especially, first time customers like myself. The company appears to be quite efficient at charging credit cards and sending out automoted follow-up emails for promotional products; however, as described they care little for taking care of a customer's initial purchase concerns...like when will it be shipped and received. Gave two (2) stars because I am hoping that I will receive the product BEFORE Christmas as the website promises, but a search of reviews on the internet is quickly dimming my hopes:( I will get a refund if they don't get it to my doorstep by 12.24.24. I will not accept their product after that date. No restocking fee either because I WILL HAVE NEVER RECEIVED IT to begin with. UPDATE: As of 11:30 AM CST, TODAY, Wednesday, December 18, 2024, Plufl has "blocked" their phone number (206.202.0892) from taking any calls EVEN to their "messages." This occurred after I made multiple attempts to have them answer the phone and even leaving two (2) messages. There are, obviously, folks at this location and they PURPOSEFULLY set their phone number to the following..."The person you are trying to reach is not accepting calls at this time..." from what it was before...a message telling customers to email them at the email that they consistently FAIL to respond to. Not sure where all the positive reviews come from, but not experiencing that. Stay tuned. I will be writing a negative review every twenty-four (24) hours that I continue to receive NO COMMUNICATION and NO PRODUCT!

I heard the hype, it is intrigued me and looked cozy. So, I ordered. Order went through it said shipping in 3-7 days. After 5 days, I had no shipping number and contacted customer service. Like others with bad customer service stories, Bryan responded as well. (Is Bryan the problem? Or is it just a name they assign?). Anyway, they didn’t have record of my order. I PDF’d my confirmation and sent it along. Bryan responded again, he checked with the warehouse and they had cancelled the order because they ran out of the color I ordered. Which, apparently, they weren’t going to communicate unless you contacted them? Would I accept another color? I said yes, please send. It arrived, I unpacked everything and noticed the Velcro strap that is supposed to come with it was missing. (The strap allows you to hold the Plufl closed when folded in half for moving or storage.). I did get two copies of instructions, though. So I emailed customer service again. Bryan, again, asked me to send a picture…..you know to prove I didn’t get the strap. Picture, with negative strap sent, said he checked with the warehouse and they didn’t have any straps. But I could go to Amazon and order one there and they would reimburse me. So they have a warehouse, with this item, which they are still selling. But have no straps? The product they sell is comfortable and fulfills a niche, but their customer service and communication is just bad. I found nearly EVERYTHING frustrating and it just didn’t have to be so. Running a small business is hard, mistakes happen and are unavoidable. What makes it a successful business is fixing the mistakes and learning from them.

The sides are a nice support, but they cause neck pain after napping in quite a few times. Great idea, just not executed well. The back/bottom support is extremely lacking, had to buy another small mattress. If I had to do it again, I would not purchase *at this price point.* For a human, the length is also lacking. Unimpressed. :/

Needs to be 6 inches longer,even for my 4’11” wife. Zippers and stiching look flimsy. Feels like washing cover will quickly result in tearing of zipper areas. Difficult to clean. We didn’t get a shipping notification and they arrived while we were away. Looks cheaper in person than in ads. Overpriced for actual quality.