Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
37 reviews
BRACHASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BRACHA is a women-owned jewelry brand founded in 2012 by sisters Michelle and Sayra in Frisco, Texas. We are sold in over 3,000 retail stores nationwide, including Nordstrom, Free People, Revolve, and Scheels. We ship daily to customers across the country.We exist for a reason beyond jewelry. A portion of every BRACHA sale funds safe houses for survivors of human trafficking around the world. Our name means blessing in Hebrew. That is what we set out to be for our customers and for the people our mission serves.We know that shopping online isn't always perfect. If your experience with BRACHA didn't meet your expectations, we genuinely want to make it right. Our customer care team is available at [email protected], and we are committed to taking care of you.A note on our return policy: we offer store credit rather than cash refunds. This is a deliberate decision that allows us to keep our giving commitments intact on every single order. We understand it's different from what some brands offer, and we appreciate your grace as we honor both our customers and our mission simultaneously.If something went wrong with your order, please reach out before leaving a review. We will do everything we can to make it right.— Michelle, Sayra, and the BRACHA Team
BRACHA (wearbracha.com) has 37 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
37 approved reviews, newest moderated first
Selling gold filled jewelry that is plated. Gold filled is legally regulated in the us and this company lies about the quality of their products. The owners of this company clearly have no knowledge of jewelry production as it is quite literally impossible to sell or make real gold filled jewelry at this price point. Gold is over two THOUSAND dollars an ounce. Illegal and gross business practices
By Aria
Buyer beware! Do not waste your money buying from this company. Their product is cheap, and they do not refund your money. They make you pay $7 to ship the merchandise back and credit the remainder they owe. They should be listed in the "Do Not Buy From List." So disappointed.
By Liz O.
DO NOT buy from this Company they are very unethical. They will not except returns, I spent 93.10 on two items and I received them and did not like them. They sent me a email telling me that I could only receive a store credit !! WHY would I want a store credit when I don’t like the jewelry. And then on top of that, they tell me that I will have a 37.04 credit. I think the math is a little wrong there. They are rip offs, and there gold looks so artificial, it’s like a bright ugly yellow. Save yourself some time and money and find a better jewelry store !
By K G.
I ordered $300 in jewelry. The items were sent and showed delivered. However I never received the items. When I called Bracha, they told me to call USPS. When I called USPS they told me that Bracha sent the items with the lowest level of service and once the package leaves the U.S that it is no longer tracked. If you live outside of the U.S DO NOT ORDER FROM THEM. I am out $300.00.
By Kendra C.
Sh**ty quality -- Poor policies. I purchased a necklace from there that was supposed to be 14k gold, it was so cheap and clearly not authentic. But honestly, thats not my issue, my issue is that an ONLINE store that sells jewelry could be so audacious to have a no return policy. To add insult to injury you must also PAY for your return shipping for store credit. I don't give a damn about what proceeds are donated, if someone isn't happy with a purchase and it is in sellable condition it should be eligible for a refund, not store credit to purchase more of your crappy poor quality products.
By August
