Wayside GardensReviews of waysidegardens.com

Last summer Wayside Gardens had a special for peonies, and I ordered three for the amount of $74.61. They said the peonies would be shipped at my region's planting time which was early September. When Sept. 29 arrived, and no peonies had been shipped. I sent an email to their customer service department asking for a status on my order. I received a confirmation that they received my email, but as of October 6 I have received no response. Winter comes early here in Colorado and when (if ) the peonies ever arrive it will probably be snowing here. I will never order from them again. Inexcusable!

Update on my previous rating for resolution of Jackson& Perkins Strike It Rich rose purchase/replacement. Trustpilot representative, Angela at J&P (Wayside Gardens), and Karen..all responded on Aug. 30th and Sept. 5th. Refund was issued and transaction posted Sept. 6th.

Received a Summer's Gold Kousa Dogwood from Wayside in April 2019. Side branches did not leaf out. Within a few months the tree was dead. Wayside only guarantees a tree for 90 days. Customer Service "Supervisor " hung up on me. I have been a customer for over 30 years, but never again. Hank Steinlage Changed rating from 1 star to 5 star. I'm back as a customer. Received call from Wayside with an assurance of an acceptable replacement. They were very prompt and accomodating.

DO NOT USE THEM. Ordered,took too long to receive items-REFUSED delivery and 7 weeks later STILL have not received refund. NO REFUND, no plants and they could care less. AWFUL AWFUL customer service. DO NOT USE THEM.

Wayside Gardens has really gone down hill. I ordered 3 cone flowers and they arrived about 2 inches tall and in very bad condition. Paid over $15 dollars per plant. I put them in the ground and at this point they have done nothing after 3 weeks. I did receive my money back, but really! Also, ordered coreopsis Charlene. It came in a "quart" container. Looked bad and after taking it out of the pot discovered about 2 inches of spindly roots. It too is not performing. Did not get my money back on it. Better to buy at Walmart.

I had ordered two quart size Berberis 'Admiration' shrubs. I knew they would be small, however I was not expecting two extremely tiny totally dried out shrubs with one side to them. Personally, I do not think anyone in the nursery business would call what they shipped me actual shrubs. Most of the branches were brittle and had no leaves. An entire side on one of the shrubs was dead. Just like the two awful shrubs, I had received from their partnering company Jackson Perkins, the other shrub was missing one side and it wasn't in the box, so they knowingly shipped me a shrub missing an entire side! Why would you even ship shrubs looking like that to a paying customer? Do you really think when a customer places an order they want to receive shrubs that are in such poor condition, practically dead with dried out roots and missing half its structure. They refused to publish my honest review on the site, so I am now going to post it everywhere else.

Plants arrived diseased contacted customer service 6 times finally heard back and followed up with pictures. That's the last I heard from them. Posted negative reviews on their site. Guess what didn't get posted. Done with these Yahoo's.

No urgency in delivering live plants. I ordered six Red Creeping Thymes. Received an email saying they were shipped on May 22, 2019 with a tracking number. I tracked my order and was informed the plants would be delivered on May 28, 2019. I received the plants after 6PM on May 28th. Taking an entire week to deliver live plants is ridiculous. Needless to say, they were all dead.