ways2well.comReviews of ways2well.com

I have never experienced customer service this bad. It takes days to get a response. Every response is from a different customer service rep who is unaware of my file and half the time they are relaying wrong information. I couldn’t be more disappointed in the service. Cool branding, good products but the customer service has me needing to find another provider. Every refill request takes days if not weeks to process and every time I encounter a new issue. This is not how a brand grows. This is how a brand dies. Don’t be fooled by the shiny lights. Go elsewhere for your optimization needs.

This is a very predatory exploitative business these stem cells do not work! I paid $8,500 to treat my failed spinal fusion injury - please save yourself the money. The staff will pile on you and tell you how good of a candidate you are and that they have had people helped in your condition- they are all getting a cut of you cash and you might as well flush your money down the toilet I have a four year old I could have used that money elsewhere for sure. No stars for pure lies, charlatan staff and all around scam desperate people who are in pain. This doesn’t work at all.

I sent a message to W2W on 6/9/26 indicating that I received physician clearance and wanted to proceed with ordering peptides. I have not yet heard back from my clinician or had my order filled. At one point, I called W2W and was told my message timed out after 7 days and would need to be reactivated. It’s now 6/26/26 and the issue has not yet been resolved. After waiting a month for a peptide consultation and enduring W2W’s poor communication and follow up, I would urge potential customers to look elsewhere for their healthcare needs.

I placed Order #238837 on May 21, 2026, and more than a month later it is still listed as "Processing." I was told the delay was because the multivitamin in my order was out of stock. Instead of shipping the remaining items, my entire order has been held for over a month with very little communication. To make matters worse, the discounts that were advertised and expected at checkout were never applied to my order, including the 30% promotion for purchasing three items. I have reached out to customer service multiple times requesting an update and a resolution but have not received a response. At this point, I have requested that my order be canceled and refunded. I chose Ways2Well based on its reputation and expected much better customer service. Inventory shortages can happen, but poor communication, extended delays, and unaddressed pricing issues are unacceptable. Unless this situation is resolved promptly, I will be taking my business back to AG1. I hope this review encourages the company to improve its customer service and order fulfillment process.

These guys are awful. They charged me $300 for peptides with no info on how to use them. The peptides were shipped to me by a third party who did not give me a tracking number or the information that the peptides would ship refrigerated. I got called to a work trip for two days and in that time the product was sitting out in the Texas sun. When I returned home my $300 peptides were unusable. This company is awful.

I only had my initial apt with provider Joseph and he was so rude and insincere. He asked me to tell him about myself and not even two sentences in he is cutting me off and throwing a bunch of data at me. Which if he had given me time to talk I could have explained I understand all that and that wasn’t the problem. The 30 min consult followed that theme the entire time; him interrupting me and spewing a bunch of data at me, acting really unconcerned with my problems and I felt more or less like I was a waste of his time. He wanted to give me a bunch of supplements without even taking initial blood work first, which seems sketchy. They also have no customer service on their website just their AI that provides no help. I really had high hopes to just get some help with fatigue and a lot of joint pain I’m having but honestly this place just sucked! Costumer service sucked, provider sucked, high cost sucks. I’m glad they can flaunt all the celebrities they help thought. 🤮

I have already wasted too much of my time with this huge disappointment with Ways2Well experience. I wish I had researched this site prior to the purchase of two subscriptions for both my wife and myself. I don't have to go into detail about our negative experience, because all the negative reviews on this site reflect our same experience. It was actually worse. The supplement stack recommended by our person (I say "person" because I am not sure what her education was. It certainly was not MD.) sent my wife into a serious dark hole due to the interactions of the supplements with her thyroid medication of which the person was aware. After doing research on my own, the mistakes in the Ways2Hell person's recommendations was clear. It is only a matter of time for the malpractice law suits will destroy the entire idea of telehealth medicine. It sounds like a good answer to our broken medical system, but it most certainly is not. The human body is too complicated.

They are a fraudulent company. When requesting an increase in dosage, the response is prolonged and unresponsive. 4 months and no weight loss. They are extremely expensive compared to other weight loss companies. I would not endorse them or their products.