Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
654 reviews
wayofwade.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Way of Wade is the unique signature sports brand cooperated by Li Ning and Dwyane Wade. We design basketball shoes, clothing and accessories for worldwide sports fans.
wayofwade.com (wayofwade.com) has 654 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
654 approved reviews, newest moderated first
I bought 4 shoes already and never disappointed me. Now i cannot wear any other brand for basketball
By yazan J.
Response from wayofwade.com· Jun 15, 2025
Thank you so much for your amazing support! We’re truly honored to be your go-to choice on the court. It means the world to us that you’ve had such a great experience with our shoes. We'll keep working hard to live up to your trust!
support team is very good
By zhuo L.
Response from wayofwade.com· Jun 15, 2025
Thank you so much! We're glad to hear you had a good experience with our support team. We're always here to help!
Amazing!!! I have a wide foot, 14EEE and neuropathy pain in both feet (68 years old). I use these outdoor court shoes for pickleball and after Trying 4 different brands these are by far the most comfortable and effective for my use. With the neuropathy I have balance issues and these shoes provide that. They are stable and cushy while still providing flexibility for quick lateral movement. How they accomplish all that is beyond my comprehension but I greatly appreciate the thoughtful design. The only draw back was how long it took to arrive from China. If you have a normal sized foot perhaps the turnaround tme would be less. But given the 4 week waiting time I would still do it again. Highly Recommend! A non-paid reviewer. Bryan
By Bryan B.
Response from wayofwade.com· Jun 15, 2025
Thank you so much for your kind words! We're thrilled to hear that our shoes have helped provide comfort and support, especially with your wide feet and neuropathy. It means a lot to us that they work well for your pickleball games. We really appreciate your patience with the shipping time and your strong recommendation. Wishing you all the best on and off the court!
Firstly, the $200 shoes failed within months. The "carbon fiber" sole insert cracked in half and then ran like a windshield crack. Secondly, customer service is uncontactable. Emails to their support email address get returned as undeliverable. If you call their phone number, they never answer, rather redirect you to an email that doesn't accept anything incoming.
By Carter E.
Response from wayofwade.com· May 26, 2025
Thank you for your feedback, and we sincerely apologize for the inconvenience this has caused. If you are unable to reach us via email, please feel free to send us a text message or leave a voicemail. We will resolve your issue promptly and satisfactorily.
Ordered a pair of basketball shoes which didn’t fit my son. Customer services said I had to pay for postage from UK to US for returns, which I did for $43! Still not refund, one month later….
By Charlotte
Response from wayofwade.com· May 26, 2025
Thank you for your feedback. We sincerely apologize that, due to regional limitations, we are currently unable to provide return labels for customers outside the U.S. If you have returned the package but have not yet received your refund, please email us directly. We will make sure to prioritize your case and resolve the issue as soon as possible.
Total Junk! I bought 2 pairs of sneakers/shoes from them and a pair of 'slides' and the actual set of sneakers/shoes we did use (only for games, never outdoors), fell apart and had a 4+ inch rip/tear in the shoe, making them unusable (foot casing separated from cushion). I contacted Way of Wade for support and they tell me, the shoes are only good for 60 days. I will never buy another way of wade product. ZERO SUPPORT/WARRANTY.
By Jon
Response from wayofwade.com· May 13, 2025
Thank you for your feedback. We sincerely apologize for the inconvenience and disappointment caused by your recent shopping experience. As stated in our policy, our standard warranty period is 60 days. However, please rest assured that we take every customer’s experience seriously and strive to continuously improve our products and services. If you require any further assistance, please feel free to contact our customer support team. We would be more than happy to help.
Really poor customer service, trying to return my shoes and cannot get hold of anyone. Really piss poor. The customer service team have contacted me, but have now ignored my last email. How difficult is it to issue a return address outside the US?!!!
By Phoebe W.
Response from wayofwade.com· Apr 19, 2025
Thanks for your review. Our team has already contacted you via email regarding your return. We're happy to assist with the return and refund. Let us know if you need any further help!
Shoes were never delivered. I informed the company who claim shoes were delivered on 4/7/25. I work from home & have cameras that show my front porch & mailbox. The package was never delivered to my address. They simply told me to fill out paperwork with the post office. Not helpful. The delivery status showed "out for delivery" for 5 days (I checked daily for my son) & then the status showed "Delivered" two days earlier. Customer service is non-existant.
By kmc
Response from wayofwade.com· Apr 19, 2025
Thank you so much for your review! We're very sorry for the inconvenience. If you haven't received your package, please email us at [email protected]. We'll investigate the issue and, if the package is indeed missing, we’ll arrange a refund or replacement for you.
