Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
654 reviews
wayofwade.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Way of Wade is the unique signature sports brand cooperated by Li Ning and Dwyane Wade. We design basketball shoes, clothing and accessories for worldwide sports fans.
wayofwade.com (wayofwade.com) has 654 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
654 approved reviews, newest moderated first
Super speedy response to resolve my problem and found the support staff to be really friendly and helpful
By Anna L.
Response from wayofwade.com· Jul 27, 2026
So happy to hear that! Speedy and friendly is exactly what we aim for. Thanks for sharing your experience—we truly appreciate it!
Easy returns . Received product and they were too big. No hassle at all to return. Product over all was great!
By AT
Response from wayofwade.com· Jul 27, 2026
Appreciate the feedback! Sorry they were a bit big, but happy the return was easy. Great to hear you loved the quality—hope to serve you again soon!
I would like to say good customer service but I asked for a return label so I could send back my shoes which are too big for me since the shoes run larger and I have not received a reply back and told me to leave a review and then they’ll send me one. As I did leave one now but still no return label??
By Raymond
Response from wayofwade.com· Jul 27, 2026
Thank you for your feedback, and we sincerely apologize for the delay in getting back to you. That is certainly not the experience we want you to have. Please kindly reach out to our support team directly at [email protected] with your order details, and they will assist you with the return label as soon as possible. We appreciate your patience and understanding, and we hope to resolve this for you promptly.
I recently bought shoes, a tank top, and short socks from Way of Wade. The product quality is great and the items look amazing. The customer service team has been very helpful throughout the process. Highly recommended!
By Hulya
Response from wayofwade.com· Jul 27, 2026
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your shoes, tank top, and socks – and that our customer service team was able to help along the way. Your support means a lot to us!
Wide collection of quality shoes. Reactive and reliable support service.
By Joseph D.
Response from wayofwade.com· Jul 22, 2026
Thank you for your kind words! We're so glad to hear that you appreciate our wide collection of quality shoes and the support we strive to provide. Our team is always here to help, and we truly value your feedback. We look forward to serving you again soon!
Had issues with shipping, and they responded and fixed the issue really fast.
By Jaiden L.
Response from wayofwade.com· Jul 22, 2026
Thank you for your review! We apologize for the shipping delay, but we're so glad our team was able to step in and resolve it quickly for you. We truly appreciate your understanding and your business. Hope to serve you again soon!
If I could I would give this less than 1 star! I was really excited to try Way of Wade after hearing so many positive things, but unfortunately my experience has been incredibly disappointing. I bought the Way of Wade 808 5 Ultra for $228, expecting a premium basketball shoe. The shoes have only been worn around 15 times, exclusively on indoor basketball courts, yet a big chunk of the outsole has already broken away completely, exposing the midsole. This is completely unacceptable for a shoe at this price point. I contacted customer support expecting them to stand behind their product, but instead my warranty claim was rejected because it was outside their 60-day warranty period, despite the shoes having seen very little use. Their solution was to offer me a $30 coupon towards another purchase, which I found completely ridiculous given the circumstances. What made this even more frustrating was that they stated they had reported the issue to their factory to improve future production, acknowledging there is an issue, yet still refused to provide a replacement or refund for a product that failed prematurely. For a company selling premium basketball shoes, I expected far better product durability and customer service. Based on my experience, I would definitely NOT recommend purchasing anything from Way of Wade.
By Hayden J.
Response from wayofwade.com· Jul 16, 2026
We're truly sorry to hear about your experience and sincerely apologize for the disappointment. We understand your frustration with the outsole issue on your Way of Wade 808 5 Ultra. While the warranty period has passed, we take your feedback seriously and have reported this to our factory. If you would like to discuss this further, please feel free to contact our support team again at [email protected] and we will do our best to assist you. Thank you for sharing your concerns.
Shoes are great but only issue is have is i put shoes in my cart,sales team keeps bothering me to buy saying shoes are selling out fast,or need to buy now my rewards are gonna expire!!!!I dont need that kind of pressure to buy,I would buy when I could but someone on your sales team was rude so you lost a customer
By Angelo M.
Response from wayofwade.com· Jul 16, 2026
Thank you for your feedback, and we sincerely apologize for the unpleasant experience. This is not the level of service we strive to provide. We have shared your comments with our team to ensure this does not happen again. We truly value your support and hope to have the opportunity to serve you better in the future. If you ever need assistance, please feel free to reach out to us directly.
