Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
140 reviews
waudog.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
waudog.com is listed under Pet Stores in Wilmington, Delaware.
waudog.com (waudog.com) has 140 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
140 approved reviews, newest moderated first
We ordered the wrong size and Waudog was very helpful in helping us exchange the product!
By Paul P.
Response from waudog.com· Oct 28, 2022
Dear Paul, thank you for your review! We are happy to have made you happy! Will hope to see you as our customer again! Sincerely, WAUDOG customer support
I ordered the “Eco-Friendly Re-Cotton Leash For Dogs” size XXL for $22.95 (order was from Greece and was held up in customs 10 days where I had to pay an extra $16) and a couple of months later I received the same leash type but size XL that costs $17.95. So I did not get what I actually ordered and was cheated (by mistake i suppose) $5…
By Themistoklis P.
Response from waudog.com· Oct 26, 2022
Dear Themistoklis, we are sincerely apologizing for this frustrating mistake! We are currently trying to reach you by email and offer you several solutions. We truly hope we can solve it for you! Again, we are sorry for the issues caused! Sincerely, WAUDOG customer support
Amazing product and came fast. Only you sent me two when I ordered one.
By Donald P.
Response from waudog.com· Sep 7, 2022
Dear Donald, thank you for your feedback! We are happy to know that we have met your needs. The reason for the second item will be sorted out. We'll be happy to see you as our customer again! Kind regards, Sincerely, WAUDOG customer support
Waudog has excellent customer service. Their follow up is like none I’ve ever had before. The quality of their products I have purchased are excellent. Unfortunately I have an active and destructive Lab puppy. One of the many products I purchased fid not survive but Waudog was very prompt in issuing a refund and suggesting another product that might suit my needs. They’re a great company!?
By Vicky R.
Purchased the Glamour collar and leash set for my dog because it was advertised as flourecent, neon pink. It was not. I reached out to customer service and while they have been very kind and professional, no one will except a return/refund for the items I purchased that are still in its original packaging. Not particularly happy. Edit: After a little more communication, Waudog was willing to send a prepaid label and refund the purchase of the collar and leash. I am still out the $10 shipping to initially receive the item. Thanks
By Lauren
Response from waudog.com· Sep 13, 2022
Dear Lauren, thank you for your review! As far as we know, the issue has been resolved and your return was accepted. If you still need some assistance, we will be happy to help! Just respond to our email and we will happily meet you halfways! Kind regards, WAUDOG customer support
I never get the collar
By theodor A.
Response from waudog.com· Aug 2, 2022
Dear Theo, we are extremely sorry for the inconvenience! We are now reaching out to your email to solve the issue as soon as possible. Hope we can resolve it for you! Kind regards, WAUDOG customer support
Everything went smoothly, products arrived in good shape and in a reasonable timespan, considering the distance. Will order again !
By MDG
Response from waudog.com· Jul 28, 2022
Dear Marie, thank you for sharing your experience! You and your pet are our main experts. Welcome to WAUDOG family! Kind regards, WAUDOG customer support
Product page doesn't show the product info well
By Jack
Response from waudog.com· Jul 21, 2022
Dear Jack, we are extremely sorry that you have faced an issue with our website, and you had to cancel your order. We are reaching out to you to assist you as best as we can. We are always here to help! Sincerely, WAUDOG customer support
