Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Wattum
Wattum is a leading crypto mining equipment and complete mining solutions provider based out of the United States. We offer a wide range of products and services, from ASIC Miners, mobile industrial Mining Containers and Power Transformers, to complete hosting and managing plans and full facility buildouts.
Wattum (wattummanagement.com) has 62 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Wattum is quick to take your money and responds very quickly to make the sale. However, customer services ends there. Machines get hooked up later than they promise. Work tickets for down miners do not get taken care of, sometimes for months. Our Bills are always inflated and incorrect. They stall and ignore you if there is any problem. They illegally set up their Kazahkstan hosting center and now thousands of miners and many customers are getting their miners confiscated. Wattum says nothing. We are suing them in court for Breach of Contract. Stay away from Wattum.
By Max H.
Wattum promises and doesn't deliver, just delays
Wattum promises and doesn't deliver. When power went out in Kazakstan, they gave options but they just delayed and put you off until the power came back on. They lied about paying all import taxes and giving us ownership of the miners we bought. Then they tried to get us to pay the import taxes so we could get our machines out of the country. Now they are trying to leave the country, but can't because they improperly imported machines under a local Kazakstahn company without paying import duties. We have not heard from them for weeks and every time we do it is another dishonest delay. They have not fulfilled their contract by giving us equal hash rate in the U.S. per their contract. They gave us free months of hosting/electricity when we bought more miners, now our bills do not reflect these free months we contracted for and we have to go back and forth with them. DO NOT DO BUSINESS WITH WATTUM
By Oak Creek Crypto L.
Negative Return on Investment
Wattum is not a company, it’s a scam. They don’t respond to customer requests and don’t care about making things right when they go wrong. They never deliver on promises and have never even come close to a deadline. They hide behind their legal dept for most responses. They also do not know how to import machines properly. They are either too lazy to research it and figure it out or they are too stupid to grasp it. Their verification was recently removed from Miners Peak telegram channel due to their inability to correct or even address issues that their customers have. Find another vendor, this one sucks all the way through.
By JW
Untrustworthy unreliable non- …
Untrustworthy unreliable non- transparent, shady. Great selling you miners, after that all bets are off. Miner uptime diminishes and the answer to customer inquiries is always “will get back to you later” later arrives and the answer remains the same. A growing number of customers that are communicating together have reason to believe they’re business is a charade to put money in their own pockets, prioritize their own mining uptime and passing illegitimate fees taxes to the customer without providing documentation for miners you e supposedly purchased. DO NOT DO BUSINESS WITH WATTUM
By Kyle M.
Response from Wattum· Mar 26, 2022
Mr. Maloy:
We wish you had a better mining experience in Kazakhstan. We appreciate customer feedback and are grateful for the opportunity to address your concerns. appreciate your feedback and certainly wish you had a better recognize that your experience with us has not been up to our standards. These issues stem from our past reliance on third party partners and hosting facilities, and we have cut ties with all such facilities in order to end our reliance on third parties and to take full control of our services and customer experiences going forward. Our records indicate that your units were hosted in Kazakhstan, and like many others you were affected by this unprecedented situation.
As indicated by your review, your experience has been less than ideal. We have actively worked on a solution and maintained constant communication and full transparency with all affected customers and have sent out numerous official communications. All of our customers who had miners hosted in Kazakhstan were offered several options, including a buyout, via official communication in the form of this letter:
https://s3.wattum.io/announcements/KZ%20letter.pdf
We also hosted a live Q&A session via Zoom, where customers were given the opportunity to voice their concerns and ask us questions, which were in turn answered in real time by our President and the head of our Customer Service team. We would also like to point out that all customers are provided with serial numbers for miners purchased through us, and we keep detailed records of all miners and all documentation pertaining to those units. However, some of these documents, such as foreign customs declarations, are internal company records that cannot be shared with the public. There are a number of affected customers that are collaboratively sharing false and unfounded accusations such as the ones stated in your review.
Undoubtedly, your feelings pertaining to the KZ situation are valid. Having said this, you fully own all of your miners, and were offered several options, including a buyout or relocation of your units. Our legacy reliance on third parties has directly affected our customers and brand reputation, and our immediate goal is to remove the possibility for such negative experiences to reoccur by completing a full move to the US.
Not a good experience
I bought from them some S19s and L7s (November batch) back in September-October.
The S19s were sent to Petawatt but after 1 month the facility closed (on December 14th).
I asked them so many times to ship out my S19s machines but with no success. Finally on February 23rd they shipped out the S19s machines, unfortunately after almost a month I haven’t received them yet. They said they are lost.
They don’t want either refund them or send me new ones.
I ordered and PAID 5x L7s but they installed only 1 with no timeframe for the other ones.
Lately they stop answering my questions. They disappeared.
Update 04/20/2022
They fixed all the issues. All my machines are now running at their facilities. Definitely not a scam.
Update 05/24/2022
My L7s machines located at their facility have been offline for 2 weeks. They said it would take about 8 weeks before I can see them online again.
If you don’t care about your ROI you can stay with them. Otherwise there are a LOT of better solutions out there.
By Luk
Incompetent at best, Fraudulent at worst
This company has lied to customers time and time again about how their machines were imported and how the customs duty’s were paid. They will not provide serial numbers of machines to several clients (I do have mine) but they refuse to show me my import papers. They will not send pictures of our machines, provide any type of verification that our machines actually exist. TRANSPARENCY IS ZERO. I regret ever being affiliated with this company and hope that this review helps you avoid the same mistake that I made. If you want to ask anyone about Wattum I recommend the Miners Peak Telegram Channel.
By A. N.
Warning: Real Scammers !!!
I visited their website and saw the Avalon 1166 pro, which was in stock, so I asked questions and they answered me very politely. We exchanged 3-4 more emails and I was convinced of their legitimacy.
I placed my order for 5 of these miners and paid with cryptocurrency, as this is the only way to pay. They even made me a deal for these miners that was more than tempting. There was a big discount and that made me more greedy.
And this greed was the biggest mistake in my life as i fell in their trap.
It has been over a month and there is no sign of delivery of my Avalon miners. These guys just disappeared from the face of the earth. I have been trying to contact them for a week, but there has been no success for me.
So I decided to warn everyone about them until my lawyer did something and the authorities put this team of criminals behind bars, I suggest everyone stay away and if you plan to buy from them, you better think twice!
Wattummanagement.com are willing to take your money and they will do it without hesitation. You must stay as far away as you can from them ! This is a team of thieves and robbers and will stop at nothing to take your funds.
By Robert K.
Response from Wattum· Nov 13, 2021
Dear Robert K,
Thank you for posting about your experience. Although we feel terrible that you were the victim of a scam, we must make clear that it was not by, through, or at the direction of Wattum Management, Inc., or any individual or entity acting on Our behalf. We have thoroughly checked our records, accounts, order forms, and all correspondence, and have been unable to locate any sales contract, order form, or payment from you to Wattum.
Unfortunately, Wattum Management, Inc. was itself the victim of an intellectual property infringement scam, effectuated by a pirate website identified as "Wattum-Management" .com (the "Pirate Website"). For more information please visit https://wattummanagement.com/blog/wattum-copycat-scam-sites-warning-know-before-you-buy/.
Be assured, that upon becoming aware of the Pirate Website we took swift action to report and remove it. There is no way for Wattum to confirm whether an Order was placed through, or funds remitted to, the Pirate Website - as we are completely unaffiliated with the owner or operator of that unauthorized and infringing Website. However, please feel free to contact us directly at 1-720-706-0673 or https://wattummanagement.com/contact/, to further discuss and attempt to resolve your experience. We value our Customers, and seek to make every reasonable effort to ensure satisfaction with our services.
Sincerely,
Wattum Management Inc.
