Bad customer service
Ordered a sling bag and would like to return. Contacted customer service through Chat and Email and got no responses. Really bad customer service!!
By Khoi
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
145 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Waterfly is listed under Clothing & Underwear.
Waterfly (waterflyshop.com) has 145 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
145 approved reviews, newest moderated first
Ordered a sling bag and would like to return. Contacted customer service through Chat and Email and got no responses. Really bad customer service!!
By Khoi
Love this company and their products. This is the 3rd front pack I’ve purchased and they are a hit!
By H F.
Super produit
By Pascale M.
Received product sooner than anticipated and it was better than expected. Good quality
By SuAnn C.
great quality! thank's
By Eduardo B.
Conform product, recieved it in time and good conditions
By Piarot
Response from Waterfly· Jun 8, 2022
Thank you for loving it.
There was zero communication when I sent an email when the website stated they would respond within 24 hours. The produce was ok. Made of cheap materials. However, there is no protection for electronic devices, which was very disappointing.
By Joshua
I placed an order with Waterfly on January 22, 2022. I received an email confirmation immediately. Since then I've received nothing - no notification of shipment, no notification of delays, no estimate of delivery time...nothing. Was my order lost? I hope not because my credit card was charged immediately. This does not reflect well on Waterfly. I regret ordering from them.
By Joanna