Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
30 reviews
WatchStyler.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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WatchStyler.com (watchstyler.com) has 30 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
30 approved reviews, newest moderated first
Second time using Watch Styler and both times loved the work and the service provided. If you are looking to customize your Rolex I highly recommend using them. Fast turnaround and quality work, what more could you ask for
By Scott W.
Response from WatchStyler.com· Dec 6, 2017
Thank you Scott. It was a pleasure working with you.
The dial I ordered looked nice. However, poor service and unprofessional. Gave me back a cheap scratched and chipped crystal on my Rolex and told me I shipped it to them that way. Argued with me via email about me accusing them of stealing my original Rolex crystal, even though I sent them pictures of what my watched looked like before and after I sent to them. Would not recommend to use them at all. No customer service skills. I wish more people would post honest reviews so someone like me knows not to use them. Rolex owners don't need to scam a merchant. They just expect honest service, which I didn't get. Now I have to go get it replaced at a place like Tourneau. They blame me for trying to extort them. I have the chain of emails where I tried to be nice and asked them to pay for shipping to get fixed. He tried to BS me and wanted to pay me $35 for a crystal when my original Rolex costs much more than that. I would have let them fix it but after I saw his emails basically denying any responsibility, and trying to blame me, I no longer trust them with my Rolex. STAY AWAY. I don't need respect from a company I paid for a service. I expect what was paid for. This is not a partnership, I was a paying customer. I don't need to respect you at all since I am giving you my money. Instead of taking care of the problem right away, you sent me 3 emails blaming me. If it was done right to begin with, you would have heard nothing from me, but maybe more emails placing more orders. I can spend my money elsewhere to get this fixed. You lost me as a customer and anyone else that reads this. From your response people can tell your integrity is questionable. Thank you for the last offer, however I have enough evidence to prove to the credit card company my dispute.
By MOYFAMLY
Response from WatchStyler.com· Dec 6, 2017
Respect is not something you can demand - it is something you get when you respect others. I did offer you to replace your crystal at no cost to you (I simply forgot to replace your old crystal, when I had your watch; and it was entirely my fault). But you have decided to accuse me of stealing your old crystal. This is something that no reasonable person would do - crystal is one of the cheapest parts in Rolex. I had your watch in my possession for 2 days. Don't you think, if I'd want to steal, I would take something more valuable than a $15 part?! In US labor cost if much higher, than the cost of your crystal. Nobody would even entertain such idea! What we do is based only on trust and mutual respect - we handle very expensive timepieces, most of which cost much more than your Rolex. And we do a great job! However, some people can never be happy, because of their mind set... There is nothing I can do here. I'm sorry, but I am a watch specialist - dealing with feeling and emotions is not the area of my expertize. Should you want a new crystal, simply let me know - I will take care of your Rolex, despite clearly disrespectful accusation.
Fast shipment quality poduct
By Charles F.
Very quick delivery. Great product!
By Gail G.
Great customer service. Gave me great advice about which bezel to purchase for my 34 year old Rolex and how to get it put on locally. Very knowledgeable and credible.
By susie G.
Response from WatchStyler.com· Dec 6, 2017
Hello Susie, I'm glad you were satisfied with our service. However, if you are happy with what we sold to you and with our advice.... why your review is only 1 star?
Quick and easy transaction !!
By Orahood
