Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
327 reviews
Watch ChestSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2002, Watch Chest is a family-owned and operated luxury watch shop located in Dallas, Texas specializing in certified authentic Rolex, Cartier, Audemars Piguet, Patek Philippe, Tudor, Panerai, and more. Our mission is to help watch enthusiasts build a collection they love. Whether you're a seasoned collector or just starting out, we'll help you find the perfect gift or build a collection that retains its value and can be passed down for generations. Our curated selection of rare and unique high-end timepieces is one of the largest in the world, offering pieces you won't find anywhere else. Visit our website to shop, visit our Dallas showroom for a private appointment, or request the timepiece you seek, along with professional repair services and options to sell or trade.
Watch Chest (watchchest.com) has 327 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
327 approved reviews, newest moderated first
I will do business with Watch Chest again. I have bought several watches online, but this was by far the best experience I have had. Customer service prior to the sale was great and the condition of the used watch was like new.
By Thomas
Thank you Watch Chest for the amazing timepiece! I completely love my new Rolex. Special shout out to Chris and Cody for taking care of me and providing fast shipping. Couldn't be any happier with my new timepiece. Looking forward to purchasing from them again.
By Francisco
The Watch Chest is awesome. Chris Wiley took great care of me, very responsive during the sale and the watch was delivered as promised and is even more beautiful live than in the picture...Customer for life!
By Steve S.
I've been a customer of Watch Chest for almost a decade and have never been disappointed. When I want to add to my collection I call Chris and tell him what I am thinking and he goes to work to find an amazing piece. The last Rolex Wimbledon was no exception. I highly recommend and trust them.
By Brian S.
I have been searching for a particular watch for a couple of years now. Immediately once I found watch chest, I knew I was in the right place! The pictures don’t do my watch justice.. it’s beautiful !!! I cried when I opened the box! Highly recommend their business! Customer service is on point as well!
By Bianca B.
It has been a pleasure to deal with Watch Chest. Representations were accurate and precise. Have owned and traded Rolex watches for decades. Trust is very important. Five star regarding everything. DAC Florida
By David C.
The band broke and I lost my two-tone Rolex Lady Date watch that I had worn every day for over 40 years. I was devastated. After many tears, I decided to replace my watch with a new one but Rolex is no longer making the 26mm size I wanted. I started looking online and spoke to several watch companies for a pre-owned 26mm watch . I could not find a pre-owned watch that did not have at least one or more "after market" parts (plastic crystals, fake bands, etc) Then I found Watch Chest. They were wonderful and helped me find a much newer version of the watch I had lost. My "New" watch arrived in a day and looked brand new! I love it! Why would anyone purchase a Rolex from any other company? I could not have ask for better customer service or a better quality pre-owned watch! We are very happy with the purchase.
By Sara G.
A very pleasant experience. These folks were very responsive to my inquiries and the purchase of the Rolex Daytona was as smooth as silk. Ordered and had my watch the next day. Everything was exactly as represented. I’ll be a regular customer.
By Bill M.
