WasserstromReviews of wasserstrom.com

Response from Wasserstrom· Aug 5, 2014

Robert Thanks for taking the time to complete our survey. We show that you placed an order on our website for 2 each of item 273114 which is a 12" heavy duty tong. Did you place another order for a different tong? I don't see 2 different tongs on this order. If Wasserstrom made a mistake with your order we are more than happy to correct it. Please contact our customer service team at 866-634-8927 M-F 8:00 AM - 6:00 PM EST and we will correct any mistakes we made.

Response from Wasserstrom· Jul 29, 2014

Scott, Thank you for taking the time to respond to our survey. We apologize that the item was ordered in error. Wasserstrom is happy to take back any unused product. Our customer service team is available Monday through Friday 8:00 AM to 6:00 PM and they can be reached at 866-634-8927. We also have a "contact us" link on our site which is available 24/7 at www.wasserstrom.com/restaurant-supplies-equipment/ContactUs . We also have a presence on Twitter at @wasserstrom and have a Facebook page. Please feel free to contact us and we can set up a return.

Response from Wasserstrom· Jul 16, 2014

Thank you for taking the time to complete our survey and we appreciate the feedback. Some of the products in our online catalog come from the manufacturer and we do our best to communicate the amount of time it will take to arrive at our distribution centers and ship. Based on the delivery times on our website, your order should have shipped on 7/7/14 but actually shipped on 7/10/14. We are sorry we were unable meet the expected shipping date and apologize for any inconvenience this caused. Thanks for your order and let us know if there is anything else we can do.