Great Experience
Made a mistake on my order. They returned the item with no hassle. They responded quickly to my communications. Joe was great. The correct items were exactly as advertised and a good price. Will be using them again.
By Nick
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
297 reviews
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Headquartered in Columbus, Ohio, The Wasserstrom Company is the world's leading restaurant supplier and distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products, like kitchen supplies and catering supplies, from the industry's leading manufacturers.
Wasserstrom (wasserstrom.com) has 297 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 213 reviews with 5 stars · Clear filters
Made a mistake on my order. They returned the item with no hassle. They responded quickly to my communications. Joe was great. The correct items were exactly as advertised and a good price. Will be using them again.
By Nick
We were looking for a somewhat unusual sized pie pan, found it at Wasserstrom, ordered and received in a few days. Great service and did I mention, a good quality product that was just what we were looking for. Mark Graham
By mark G.
It was comical to receive one half of a mop broom.....kinda' dopey when it came to those in the packing department. What are you going to do with one half of a broom handle? Ask for the rest of the product, correct? Well, even though there was a mistake in shipping, customer service immediately corrected the error in packing and sent us "the rest of the broom", new head and all. Congratulations fora job well done.
By Danny
Friendly and honest staff. Quick delivery of our 220v mixer for use overseas as missionaries.
By Jonathan S.
Very happy. Great product. Price dwell. Shipped in a timely manor.
By Patricia
These are the cutest little skillets made by Lodge. They're pre-seasoned and a good price. I plan to make Tatin Tarts in them and give as gifts.
By Jane
The Dexter filet knife is super sharp and carbon steel for easy sharpening when needed. Fast shipping
By Scott
I am opening a new restaurant and have ordered several times from the Wasserstrom online inventory. They have been very prompt in all of my dealings, including having to return an order. They replied immediately to my email questions, gave accurate info on how to return the items and reimbursed my credit card in a very timely manner. I am very satisfied with both the products and the customer service. I highly recommend them.
By Judy