Montgomery WardReviews of wards.com

I go into my account which I have not used in a year and it shows that I have available $1,300. I order a laptop for my granddaughter and I get an email that I need to make a payment for half of the order, which was almost $500. If I had the $500, I would have purchased the laptop that would have saved me money since you end up paying about 50% more than other retail stores. I called the customer service line and I do have to say that the representative that I spoke to was very polite and cancelled my order immediately when I told her that I did not have the $500. She explained that I did not have the credit history with them to allow them to release the purchased if the laptop. Why in the hell, do you tell someone that you have a line of credit that you cannot use. I will never use them again!!

I've have been a loyal customer since 2013 and never missed a payment. Just placed an order and was denied the order because of my credit. Really, if you felt that way you should not have given me any credit in the first place. I told the representative that I am going to pay my account in full and will never order anything else from them. It is not like their products are state of the art.

I decided to give them a try. We ordered a pot and pan set and it wasn't a low price, so we hoped for decent quality, but I have gotten nicer stuff from the Dollar Store! We returned it and they're still trying to charge me for shipping! Super pissed off!

Anti-American chinese mainstream fraud company they'll hold your payments up until they can charge you a late fee. Nothing but a chinese junkyard. Montgomery Ward's equals complete fraud. They killed over 900,000 million trees and not replaced a one.

I ordered something from them and got the first one but then everytime I ordered something from them after that they told me that I ordered something from their sister company swiss colony 11 years ago and didn't pay for it so they were denying my credit. I don't even remember that and I told them that isn't even on my credit report anymore. They said I had to pay full price for the item. Also had a account with seventh avenue and paid them off. They wouldn't let me order anything from them either. They are very unprofessional and they just denying their self a customer because if I can't get it from them I will get it from another company like fingerhut or someone. They keep sending me books to order stuff from through. What ever bank backs their credit account need to drop them.

Ordered an item and needed to return it. Waited 2-1/2 weeks for return shipping label. They received returned item by May 13. As of 7-6-2020, I'm still waiting for my refund. Customer service said check was mailed on 6-26-2020. I had requested refund to be credited back to my debit card. So much for customer satisfaction. We had also ordered a small desktop stereo a day later. The initial one we received had an inoperable CD player(Made in China). We received a replacement item within 4 days( It worked). However, had to call twice to get the return shipping label. Took another 10 days before I had label to return bad item. I AM NOT IMPRESSED WITH CUSTOMER SERVICE OR QUALITY OF MERCHANDISE!!!!.

They're right on top of reporting a late payment, but never on top of reporting on time payments. Poor professionalism They won't even work out a payment plan or try to hear you due to the covid 19

I ordered a stereo that cost $199.00 in mid-December of 2019. I was required to pay $26.28 upfront - because the addition of $14.88 in taxes and $47.95 in shipping fees took the total price to $262.82. (basically, a 10% down payment) I made the payment and received the stereo 4 days later. I was in the process of moving from the place it was delivered so I didn't open the box, I just moved it into the new place. A few weeks later (mid-January) I made my first installment payment (of more than the minimum) and while I was unpacking in my new place, I opened this box and got the stereo all set up. In testing the stereo's features, I discovered that the CD player door would not open up at all. I called Customer Service. "No problem!" she said. "We'll send you a replacement." "It'll take up to 14 days to get the Return Label." The replacement arrived 4 days later. The collection calls began a few days later. I checked my mail every day between January 25th and February 14th - still no label. When I set up the new stereo - I discovered the same issue occurring on it. Nothing would get the CD door to open. I put the 2nd stereo back into its original packaging and when contacted by the "Collections" department I explained that I was waiting on a label to return the first one and now the replacement had the same issue. I was transferred to Customer Service, and again. "No problem. We can send another." she said, - "NO THANK YOU!" I said. After confirming that I did not want a 3rd stereo to be shipped, I was told: "A Return Label will be sent, it could take up to 14 days to receive it." Then the COVID-19 pandemic interrupted life. I have spent the last 11 weeks trying to get these labels. When the collectors call - "we'll note your account with the reason you aren't paying." "We'll transfer you to Customer Service about the labels", and every time a collector called - round and round I went. On a couple of occasions - I dialed the Customer Service number directly and ended up with someone in the collections department who again, had to transfer me to Customer Service - but I called Customer Service, not Collections! One time during one of these transfers I was on hold for 1 hour and 8 minutes before I gave in and hung up. BUT GOOD NEWS!! The labels FINALLY arrived in my hands the afternoon of April 18th (were postmarked April 10th). I got the boxes dropped at Fed Ex on April 21st! I waited until April 28th to call Customer Service to verify the stereos arrived in their hands. I was told 1 was received on April 27th, but the other one hasn't arrived yet so they cannot clear up this account & collections mess until they receive both. So I called Fed Ex - to discover they were received and signed for by a specific employee at 10:04 a.m. on April 23rd. So back I go onto the MontgomeryWard Collections/Customer Service merry-go-round. Evidently - Collection call conversations are not visible to Customer Service people and vice versa - for Customer Service saw no documentation of my communications with the MANY Collectors who called me and heard the story over and over again. But here is the kicker...they have given me a credit of 262.82 which zeroes out the account, however, despite my already having paid in $62.82, they are only going to refund $24.81 because THEY GET TO KEEP THE INTEREST CHARGED to the account while I have been WAITING ON THEIR SLOW PROCESS to get the Return Labels to arrive!!