Warby ParkerReviews of warbyparker.com

One of the worst customer service experiences I’ve had. I showed up on time for my scheduled appointment and sat there for nearly an hour. Instead of being seen, I was told they couldn’t honor my appointment because it had been booked as a re-exam instead of a full exam. The explanation was that a full exam takes about 20 minutes, while my appointment was only scheduled for 15. After making me wait almost an hour, they couldn’t accommodate an extra five minutes. That makes absolutely no sense. The front desk employee, Shay, spoke politely, but the interaction felt dismissive and condescending, as if rescheduling me for five hours later was some kind of favor. It wasn’t. It was a complete disregard for my time and for the inconvenience they caused. If this is how they treat customers, I’ll gladly take my business elsewhere.

As it was my first time getting reading glasses im a perfect target for them to screw over. The appointment was good, so i was excited to finally have proper reading glasses. However the frame was wobbly and uncomfortable so i went back to the store. instead of telling me i had an option of up to 30 days to change frame, they said they easily could adjust them. Now frames didnt fall off my face, but i got pain behind my ear. I have used cheap reading glasses from discount stores for 5 years and never had this issue. When i went back and said they hurt my head, they told me that you had 30 days to change frames and now i had the option to buy new glasses that would fit my head better. I literally used them for 6 weeks. And no, im not purchasing another frame for 95 dollars from them. My 4.99 dollar glasses from TJ Max are have better quality frames than Warby parker. Because of the low quality in their glasses. Im concerned that they also give low quality exams. I had my exam 3 months ago and as i will never wear these garbage glasses again and going somewhere else for new glasses it will be interesting to see if they even gave me the right prescription. You better of saving up and wait than buy warby parker garbage.

Dangerous Sanitary Hazard and Unacceptable Customer Service I'm writing to warn others about a shocking experience with Warby Parker. I recently received an order of contact lenses that arrived completely infested with insects. When I opened the package, ants crawled all over my hands. This is a severe health and safety hazard. I immediately provided Warby Parker with photographic and video evidence of the infestation. Instead of apologizing and resolving the issue, their customer service team has been incredibly unhelpful. They are insisting that I retrieve the infested box from the trash to send it back to them. I have replied inviting them to come to my home to handle this themselves, as I absolutely will not dig through my own trash to retrieve insect-infested boxes. It is completely unreasonable, and frankly unsanitary, to expect a customer to handle an insect-ridden package just to receive a refund for a clearly defective and contaminated product. Their refusal to handle this as a serious health concern demonstrates a total lack of regard for customer safety. Be extremely cautious if you order from them, as their quality control and customer support protocols are deeply concerning. Avoid them if you expect a safe, professional experience.

Complete Failure of Customer Service: A Total Nightmare I am utterly outraged and disgusted by the abysmal treatment I experienced this morning. Your sophisticated branding and marketing raised the bar for me, making me expect a premium experience. Today, I learned firsthand that it is all a total lie. For two weeks, I was bombarded with automated reminders threatening that a five-minute delay would forfeit my appointment. I respected your time and arrived 15 minutes before the doors opened for the first slot of the day. You, however, showed absolute contempt for mine and wasted my entire morning dealing with pure incompetence. When booking, I explicitly provided my insurance on the form offered once the appointment was set. Yet, your staff claimed they couldn't find my policy (even though they found my husband), who is a dependent on my plan. Instead of doing their jobs and making a quick call to verify, your staff stood there lazily watching the clock, then had the unmitigated gall to tell me my time had passed and I needed to reschedule. Your system failed, but my morning is ruined? The audacity is staggering. The second I got to my car, I called my insurance provider. They confirmed my full coverage in minutes. They were so appalled by your store's behavior that they called your corporate line themselves, because your specific location wouldn't even answer the phone. It took two weeks to get this appointment, and your staff completely blew it due to pure apathy. The lack of care is unbearable. My husband had a wonderful experience at the Boca Raton mall location, but because of the insulting, dismissive treatment I received today, you have officially lost two customers. Neither myself nor my husband will ever set foot in your stores again.

I purchased a pair of glasses in store March 2026. I paid $220 in full, out of pocket. The worker offered to submit my claim for me to VSP as an added service, stating that any refund would come directly to me in about a month. Instead, Warby Parker was sent my $120 reimbursement check, kept it, and now says they can't do anything about it. I have requested my refund by phone and by email. Insurance can't do anything because they have paid out. Sounds like insurance fraud Warby Parker. Love their glasses, but DON'T LET THEM SUBMIT YOUR CLAIM. Do it yourself.

The customer service was pretty good until I asked for transition lenses. DO NOT BUY GLASSES WITH TRANSITION LENSES FROM WARBY PARKER! They charge an extra $130.00+ and the lenses barely transition to a light tint. To get the lenses to transition to sun glasses they want to charge an extra $75.00! At this point I would be paying over $700.00. I'm not a fan of LensCrafters but it would have been less expensive with better quality frames and lenses. It's too late for me but I hope this review will help others who need special lenses to go elsewhere and not waste your time and money. Also, the scratch resistant option is a joke. The lenses scratch cleaning them with the wipe they provide. Basically, just go anywhere else but Warby Parker.

After 7 months of occasional wear, a piece of wire is sticking out on the left of the frame where it attaches to the lens near the hinge. It is a possible hazard to my eye. It’s been 7 months and they will not repair or replace. They just want me to pay over $100 for new lenses. The cheap glasses from the drugstore last longer than these expensive ones.A lot of money for a poorly built pair of glasses and an out-of- touch attitude towards customer satisfaction. Cannot recommend this company.

My review is for ordering contacts online. It is a mess! I uploaded my prescription to my order as requested and 5 days later, realized nothing had processed - I also kept getting reminders to upload my prescription. I had to call and talk to multiple customer service staff via phone and email. It was finally processed and I was told would take 4-7 days shipping but then received an email saying it was shipped overnight. The left hand doesn’t know what the right hand is doing as far as their online contact ordering. I’ll go elsewhere in the future.