WANDRDReviews of wandrd.com

Been using wandrd gear for years. Ran into an issue with my prvke 31L bag, customer service was fast to reply with a solution and lifetime warranty is real. Thank you

Their gear is phenomenal and built to last. And they have an amazing support team

I love my backpack since 2019. Initially I bought it for an internal trip through Europe and now I've been using it to travel around the world for various business trips. It's the perfect addition to my carry on suitcase because i can easily attach it to the suitcase. Last week a part of my backpack broke and after filing a claim I could order a completely new Backback within 24h - this service is incredible. Thank you so much!

I am using their bag since 4 years now and really enjoy the quality. I used to buy quality gear and here I want to say that the customer service is a top one. Quick answer and reliable. I fully recommend

Two aspects compelled me to write this review. First, the bag - specifically, the PRVKE backpack. It has been my go-to travel companion for 6 years and has protected my camera gear from the sands of the deserts in Dubai, to the deep snow in Northern Norway. Additionally, with all the gear that I am carrying (typically 3 camera lenses, a camera body, a tripod; together with the essentials for the day such as a water bottle, a jacket, sunglasses, an iPad, and at times even a gaming laptop) the bag can get really heavy. However, by some Wandrd design magic, the bag feels as light as any backpack when it is on my back. The ability to directly access my camera without ever needing to set my bag down has been a lifesaver on multiple occasions as well. Second, Wandrd's commitment to its LIFETIME warranty clause. As much as I loved the bag, I found a tear at the seams of the shoulder straps one day. (Do note that even though this was quite a catastrophic tear, the overall construction of the bag, namely the heavy-duty stitches in multiple areas, allowed the bag to maintain its overall integrity and continue protecting my gear until my trip ended). I reached out to the wonderful team at Wandrd regarding the defect and they promptly replied within the day, informing me that my warranty claim was successful - on a bag that was more than 6 years old! If that isn't a testament of their commitment to their mission and customers, I don't know what is. Wandrd has definitely gained a loyal customer in me, and I felt that more people need to know about and support this amazing company.

Out of all the bags I own from various brands, this one broke surprisingly fast. I was drawn in by their 'lifetime warranty' marketing, thinking that if they emphasize it so much, their bags must be incredibly durable. That was the main reason I bought it. I was completely shocked at how quickly it failed. To make matters worse, the company doesn’t actually replace the bag—the lifetime warranty is just a marketing ploy.

When I ordered my first bag, it came out a bit small. I reached out through email and had a VERY quick response, and received multiple emails in response to all of my questions and concerns. They didn’t seem agitated or upset by my needy behavior, and got me set up beautifully. Jevene went above and beyond to make my experience wonderful.

I had a good experience: while the zipper on my bag did break after 3 and a half years of continuous use, WANDRD just sent me a new bag for free. Thanks team!