Walther Arms, Inc.Reviews of waltherarms.com

I ordered a Walther IWB/OWB Combo DCH PDP 4in Kydex Warrior Holster in May 2024 for my PDP Compact 4in pistol. The Holster was shipped several days after ordering but did not arrive. Tracking the USPS shipment, it came up lost. After notifying Walther Customer Service they immediately notified me that they would send a replacement to me. After several weeks, I did not see a shipping confirmation, so I again notified customer service of the situation. I received an explanation that the holster had been out of stock, and they had just received the new shipment, now it's end of August 2024. Customer Service immediately shipped the replacement holster to me with some very nice apology gifts for all the delay. It was well worth the wait; this Walther holster presents quality and fits like a glove on the PDP.

My experience with your service reps was fine. What is not fine is that 4 months ago, I purchased a Force B1 rifle, only to discover that the adapters for Ruger Magazines are not available. After 2 months of promises from Walther, I sent Evan J. Brune, Executive Editor at G&A. Dear Evan Brune, I have been well satisfied with the function and accuracy of the Hammerli Force B1 which I purchased based upon your American Rifleman review (among others). My issue is that Hammerli does not have available for sale the magazine adaptors for Ruger magazines, so I am confined to the three adaptors sold with the rifle, and, therefore, 3 magazines. Hammerli has not been forthcoming with a date for availability, which I find very shortsighted. (What? No 3-D printer?) Frankly, I'd not have bought the Hammerli if I had known of this limitation. (Yes, I am the guy who brings ten loaded magazines to the range!!!) Might I suggest that future rifle reviews consider the availability of magazines as an evaluation criterion? Yours, Joe D'Angelo He replied, Good Afternoon Mr. D’Angelo, I contacted Walther/Hammerli regarding your issue with magazines for the Force B1. My friends at Walther asked for your address so “to send you a few.” They added, “We have them on the way and will be available to purchase very soon.” I’d be happy to pass along your address. Thank you for your continued support of Guns & Ammo. We appreciate your email. Best, Eric - Eric Poole, Editor Guns & Ammo I sent him my mailing information. Still no adaptors. And you still do not have them and no exact date for their availibilty exists. Enough testimonials about how you care about customers. I'd have never bought this rifle if I knew that magazine adaptors were not immediately forthcoming. Under these circumstances, I am so disgusted I want you to return this rifle to you for full reimbursement. Joe D'Angelo I

Dan in Parts/Service has the secret sauce. He understands that customer service is KING! Aside from being cordial, polite, articulate and professional, he went above and beyond to help me - and did just that. As an executive with 42 years of business experience, (37 years Fortune 50 and 5 years with a professional firm), as well as being a university professor, CPA and MBA, I know what I am talking about. His attitude, work ethic, resourcefulness, knowledge and efficiency should be recognized and rewarded. He should be looked after and developed. HE's A KEEPER.

I bought a walther PDP Match pistol. I purchased additional magazines to find they won't fit the match pistol with the mag well funnel attached. I contacted walther to obtain the correct magazine baseplate, which I am willing to pay for, and the magazines and competition baseplates are unavailable. Per the customer service rep, who was apologetic, but admitted he had no idea when and if the items would become available. I have an expensive pistol meant for competition that can't be used in competition because the needed additional mags or mag parts, are unattainable. This is not a newly released product. There is no excuse. I'll never buy a walther product again.

Walther customer service won't answer their phone, I set myself up for the "call back" service and my phone rings once and hangs up. The operator option goes straight to voicemail and the voice mailbox is full. I have not received any response from Walther...Their products, while wildly expensive, are good...Their customer service is nonexistent. I will never buy another Walther Firearm since I can't get any one from Customer Service to respond.

I wanted to take this opportunity to express how much of a JOY it's been speaking with a gentleman by the name of Joy ( NO Gun, I mean Pun Intended! ) I really and truly appreciate the support I have been given through the answers to the many questions I had been asking about my first, recent handgun purchase. It has been rather refreshing to be able to have all my concerns be met with the insightful, precise, and courteous manner in which Joy displayed during our telephone conversation. He is a genuine asset to the company, and I feel that he should be cited for it. Keep up the GREAT work Joy!!! Thanks for the wonderful experience. SKD

I am so very happy with the service and my pdp i love my gun i go sleep with my gun lol

Outstanding service by the team! I trust this group to make a quality product, and stand behind it. the customer service group is AMAZING!