WalmartpetrxReviews of walmartpetrx.com

I have been trying to update an auto order for over a week and it never ships, I got on chat with someone who claimed they were placing the order for me and would overnight it as a courtesy for my trouble. I went on tonight to try to verify if it had been shipped and realized that they left off, of course, the one medicine that I am in dire need of for my dog. When I noticed that, I also noticed that the shipping method was standard 2 day shipping, will not be using them again and now I need to rush off to the vets office tomorrow on an unplanned trip to have them fill the prescription for the medicine they left off. WTG Walmart, extremally disappointed

HORRIBLE service. They don't tell you if your vet has approved or not, so you have to check everyday. It NEVER ships in 2 days and always takes WAY too long. They don't seem to have any idea what they are doing. Do not use this service unless you absolutely must. Chewy or even PetCo is better!!!

I’m only giving two stars because my first order went smoothly. I paid the $22 for 1 day delivery and it came on time, without a hitch. The second time I used the free 2 day shipping. I placed the order wednesday morning. My vet approved it same day. I should have checked, I really should have checked. On Saturday I take a look at the order status and it’s still processing. No problem. I wait until Monday and call my vet to make sure it was approved and it was. Called customer service and they said they couldn’t even find my account let alone my order number and then wanted me to give my full credit card details over the phone. Clicked on the number straight off of the mobile website, I’m sure it was correct. Finally I just use the live chat on the website. They say that it’s already been shipped and the website just hasn’t updated. Well the website didn’t update until 5a this morning (Tuesday). Apparently it arrived in the distribution center at 7p yesterday, however I will not be getting my dogs medication until Thursday :). I have been up since 12 in a panic. Today will be the second day that my dog will be without his heart medication. I’d also like to note that I spent over $100 dollars on this order. I drained the last bit in my account to get my baby not even a full month’s worth of meds only to find out that I was screwed from the beginning. Hopefully I can work something out with my vet when they open

I did receive my order right away with 2-day shipping. My complaint is that after signing up for auto-ship, it turns out when they ship it out again they can charge you whatever they want....NOT the price you originally paid for it. Turns out with my next order they will charge me $25 more. I am cancelling and never using them again. If they try to charge me the extra discount I got for ordering autoship I will dispute it with my credit card company. It is a racket. You are led to believe you will receive the same price you paid with autoship but instead they will raise it to where I can get it cheaper from my veterinarian. Never again.

The prices are good BUT Even after your vet has approved the prescription, the two day delivery is a joke. This is the third time (twice on autoship orders and once on an urgent 1 time buy). What was supposed to be two day shipping has taken a full week or longer to arrive. They have lost my rescues' business. I literally have a dog suffering because they can't seem to deliver on their promised delivery dates. Forget about their customer service helping. Today Friday Sept 16th I talked to three different customer service representatives. One promising to call me back to make sure that I got a call back from the pharmacy help desk (promised within an hour of that 3rd call). It's 3 hours later, I called again and the 4th agent didn't listen to what I was explaining - that I was calling about a pharmacy order and that their pharmacy was closed until Monday Sept 19th. That was in the second sentence right after I gave my name and order number. He actually argued with me over my order number (I read it from the website and the confirmation email). Their customer service is horrible. After my second call I requested a supervisor, and waited more than 20 minutes only to be told that I needed to call the pharmacy to which I replied that they were closed until Monday and asked who could help in the three days until they opened back up. I was put on hold and they hung up on me. I called back a 3rd time and requested a supervisor straight off at the beginning of the call. She had me go through the whole situation again, said she was trying to get a pharmacy rep on the phone and after 16 minutes told me that they would call me within the hour. I mentioned that within an hour would be approximately 11:30pm my time to which she said would not be a problem and that she herself (Laura was her name,) would call me back to make sure that I received a call. I kept my phone on me, it never rang. Checking my phone at 1am, there had been a call but it never rang, I then called the number back only to be greeted by another customer service representative who did not listen to me when I told him that it was a pharmacy order and argued that I was not giving him the right order number. In Summary, pay the few extra dollars to order somewhere else, even directly from your vet's office. The few dollars you might save is not worth the hassle. Especially if you need the meds on the day they say they will be delivered. They typically use the USPS to deliver ( USPS does make Saturday deliveries now) but in my experience. you will not get your items in the two days as promised. I have my autoship orders set to the very first day that my vet can legally approve them, and I always call my vet's office to let them know to be expecting a request from walmart pet RX. They always get them approved the same day they get the requests. I know that can be an issue with some people's orders being delayed. There is no excuse for the delays when it's approved the same day. My order was placed on the 12th, approved early morning by 9am on the 13th, and shipped on the next day the 14th. It said it would be delivered on the 16th. Now saying the 19th. TAKE YOUR BUSINESS ELSEWHERE if Time is a factor for you.

Placed an order and paid 2 days shipping as I needed this med fast (Amazon did not offered prime on this particular item) it was shipped via usps, it's been over a week and item is lost,usps said it was delivered and PayPal refuse my claim, someone is laying,or maybe it is me that I go on sites ordering pet medicines and scam companies for 24 dollars, walmart petrx is a scam so is PayPal and usps guy is a thief

STAY AWAY! Ordered medicine and was told it would be here within 3 days and it took 10!!! Ordered on Thursday Vet Faxed Script Friday I called Monday to check on it and someone that did not speak english told me that they did not get script. I confirmed with vet and got the proof it was sent on Friday as well as had them resend. Tuesday, still nothing. Wednesday I called and they said they finally got it and would send it next day at no charge. Thursday I got shipping notice and it said I would get it 5 days later!!!! Stay Away!!!! They use off shore customer service and some 3rd party pharmacy!

Placed an order on 7/27/22. They had a hard time getting a response from my vet. My vet finally sent them an email with the prescription on 8/4/22. I called on 8/9/22 and they informed me they did not get the email and I was told I would have to mail in the prescription. They confirmed the email was correct but I think they didn't want to take the time to look for it. Cancelled my order and will not be using them ever again!!!!