Walls Need LoveReviews of wallsneedlove.com

Clear example of a greedy company that tries to rake in orders and hide behind the COVID excuse. Started a dispute through my bank as Walls indicated they had not started my order yet. To my surprise I was sent a tracking number that they did produce and ship (after 5 weeks). It will go straight back to Nashville. Customer service is a disgrace and non-communicative.

Horrible product and equally bad service. They sent the wrong measurement and told me that is standard and I need to cut the wallpaper myself. Print quality was as bad as their customer service rep. I spent $150 for poorly printed mural that would not stick to the wall well and was not cut according to the measurements I paid for.

We ordered a white washed brick. It arrived whitewashed GREEN. They don't respond to messages. Even worse, we ended up having to pay $66 in duties on top of the shipping. DO NOT BUY FROM THIS COMPANY!!!!

The wallpaper started creasing the moment we opened the tube it arrived in. It is NOT worth buying as you will need to through it away. Quality is sub-standard. Customer service did not reply to several emails asking to return the product.

Poor customer service. Poor responses. I paid a hefty amount for this wallpaper and when I went to hang this classic wallpaper, the panels did NOT match up. No instructions were included nor was it anywhere on the website that the panels needed to be overlapped on both sides. I did the best I could, when my installers were available, and have lines that don't match up. I tried to contact them via live chat THAT DAY and got no response. Then after we installed these wonky panels, I emailed them with pictures asking what was wrong and then was informed they were supposed to overlap on both sides. NO ONE TOLD ME THAT. It wasn't written down anywhere nor had my installers ever heard that you overlap traditional wallpaper. Then they offer my a store credit on a future purchase of 1/2 off? I would never give these people my money again. It took them nearly two weeks to respond to my 3 emails and 1 Facebook message and then I got no response again for another week. Poor customer service for a company that claims to sell high end products, the customer service is lacking.

Rachael was incredibly helpful in helping me replace some wall murals I was very sad to loose as I really liked them. Very responsive and anticipated next steps. I have seldom had such a remarkable experience. THANK YOU!

Really nice customer service and product. I purchased the El Rey Dorado removeable wallpaper and it's absolutely lovely. My only critique on the wallpaper itself is that the "gold" isn't really gold, it's more yellow. It took quite a long time to arrive but when it did come, it was very well packaged. I purchased for an 80x60 area and was disappointed that the item was delivered as two panels, one being about 2/3rds of the wall and then a much smaller panel for the other 1/3rd. The reason I didn't love this is that it made it difficult to line up and guaranteed an oddly spaced seam. Otherwise, I definitely recommend this company, their product, and if you have any issues, reach out to their highly responsive customer support!

Product came just as I expected it to. Was easy to work with and reposition as needed. The razor and felt pad that came with it were very convenient, and really helped with installation. Definitely recommend!