Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Walla Sound
Discover Walla Sound’s range of premium audio products designed to elevate your listening experience. We bring quality sound to every corner of your home, office, or outdoor space. Experience sound like never before with Walla Sound.
Walla Sound (wallasound.com) has 96 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
Totally garbage and nowhere as good as JBL so don’t waste your money on ANY of there products! I bought 2 of them first off they lie about how loud they play and they are soOo cheaply constructed it broke as soon as I dropped it on the carpet so I wouldn’t spend any money on any product that Walla sound makes, including their earbuds!
By Nugen S.
Response from Walla Sound· May 11, 2026
Hi Nugen,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. This is definitely not the experience we want our customers to have, and we sincerely apologize for the disappointment caused.
We’d like the opportunity to look into this further and assist you. Could you please send us your order number and the email address used for the purchase so we can review your order details and see how we can help?
Wall Sound Customer Support
Shipped to the wrong address after I gave them my correct address TWICE
I recently moved across the country to start a new job, and I haven't yet gotten around to changing the billing address on my credit card. I placed an order for some wireless earbuds a week ago so I could listen to music during my bus ride to work. When filling out the details, I entered my new address as the shipping address, while entering my old address as the billing address, as it is still the address associated with my card.
When I submitted my order, the website had an error, and I was taken back to the order screen. I pressed the submit button again, and my order went through successfully.
Fast forward about 20 minutes, and I check the confirmation email that was sent to me automatically. The listed shipping address is listed as my billing address (reminder: across the country from my current address!). At the bottom of the confirmation, an email address is listed to contact support. 21 minutes after the order is placed, I send an email to support, informing them of the problem and clarifying my address. The next morning, I get a response letting me know that my request has been escalated to the fulfillment team, and that my address will be updated.
Today, I get an email in the middle of the workday letting me know that my order has been delivered, said email listing the correct shipping address as the delivery point. When I get home from work, my delivery is nowhere to be found, so I check the tracking info, and lo and behold, these morons shipped my package to the listed billing address, over 800 miles away from my current residence.
I will be requesting a refund. Please, save yourself the headache, and just order your earbuds from someone else.
By Taylor L.
Response from Walla Sound· May 7, 2026
Hi Taylor,
We’re very sorry for the frustration and inconvenience this situation has caused, especially with the address mix-up and delivery issue after you had already contacted support.
We understand how upsetting it is to not receive your order as expected, particularly after requesting an update shortly after placing it.
We’d like to look into this immediately and help resolve it for you. Could you please share your order number or the email address used at checkout so we can locate your order and review what happened with the shipping details?
Once we have this, we’ll work with our fulfillment team to provide a clear resolution as quickly as possible.
Thank you for your patience, and we’re here to help get this sorted for you.
Best regards,
Wall Sound Customer Support
Do not buy Walla speakers
Do not buy Walla speakers! I ordered one received it Feb 2026. The speaker blew up on May 7 2026. Will not stand behind product plus a fire hazard! Smoke filled my living room!
By JoAnn
Response from Walla Sound· May 7, 2026
Hi JoAnn,
We’re very sorry to hear about this experience, and we’re especially concerned by your report of smoke and the speaker overheating. Your safety is extremely important to us, and we sincerely apologize for the distress and inconvenience this caused.
Please discontinue use of the speaker immediately if you have not already done so. We would like to escalate this matter for urgent review. Could you please provide your order number, along with any photos or videos of the speaker and the damage, so our team can investigate this properly and assist you with a resolution as quickly as possible?
Thank you for bringing this to our attention.
Best regards,
Wall Sound Customer Support
Do not buy
Do not buy. The sound is distorted. And don’t ask for a refund. You can’t call and if you email you get no response. They are happy to take your money but not to give back.
I finally got my refund after 1 month. And threatening with a lawsuit.
By Christina F.
Response from Walla Sound· May 7, 2026
Hi Christina,
We’re very sorry to hear about your experience and understand your frustration regarding both the product quality and difficulty reaching support.
This is not the experience we want for our customers, and we sincerely apologize for the lack of communication. We’d like the opportunity to make this right.
Could you please provide your order number or the email address used for the purchase so we can review your case and assist you with the refund process as quickly as possible?
Thank you for bringing this to our attention, and we appreciate the opportunity to resolve this for you.
Best regards,
Wall Sound Customer Support
Hate
It is difficult for me to review negatively to products since jobs rely on such reviews.
These wallabuds are expensive and promise superior performance.
Wrong on every aspect of every level.
Strongly put. I hate, yes hate, these earbuds.
It’s too late to get a refund, so whatever I get next, I have to add the cost of these pieces of crap.
DONT BUY. Honest warning.
By Denny M.
Response from Walla Sound· May 11, 2026
Hi Denny,
We’re truly sorry to hear how disappointed you are with your experience, and we appreciate you sharing your honest feedback. We understand how frustrating it must feel when a product doesn’t meet expectations, especially when it’s a significant purchase.
This is not the experience we want for our customers, and we’d really like the chance to make things right. Could you please share your order number and the email address used for your purchase so we can look into this further and assist you?
We appreciate your time and hope we can help resolve this for you.
Walla Sound Customer Support
These are the most uncomfortable pair…
These are the most uncomfortable pair of earbuds you could buy. My ears were hurting after 30 minutes of use. I don’t recommend these at all
By Llm
Stay far away from these people!!
As some have said, I would give zero if I could. I have sent at least 10-15 emails and had the most ridiculous responses. First, when they continue to email me to sell more things, telling me I never completed my order, which I did. Second, requesting when I was going to receive my order. I finally received it. I ordered 3, of course for a cheaper price. Two work, one doesn't turn on no matter what I do. The sound is what I expect for $30. The back and forth with "customer service" is ridiculous, asking over and over for the same info, i.e. send a picture and we will let you know what is wrong. As if there is any physical damage. Gave me the same baloney others have said about returning, paying shipping out of my own pocket, putting order number on front of package, contacting them with tracking number but then ME telling THEM when they receive it. This is the second time I've been scammed in 2 weeks. You think you do the research, but everything is a lie and fake. Do not have anything to do with these people.
By Peggy M.
I bought sound buds which would not…
I bought sound buds which would not pair, I was offered 25% refund and 50% off any future purchase which they sent me a voucher for. Foolishly I ordered a speaker and paid the additional cost in August. I have NOT received the speaker 3 months later. I have emailed them on numerous occasions and have been fobbed of with lies and false promises. Definitely a SCAM
