Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
120 reviews
Wall & AssociatesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wall & Associates, Inc. is one of the nation's leading professional tax representation and negotiation firms.We serve clients from our service offices located nationwide to help solve both federal and state tax problems.
Wall & Associates (wallandassociates.net) has 120 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
120 approved reviews, newest moderated first
Going on 4 yrs and close to 20,000 no resolution to my case. Communication was lacking. Look elsewhere for your resolution.
By Rosemary T.
Response from Wall & Associates· Jan 19, 2023
We are writing in response to the recent review. We at Wall & Associates are committed to customer satisfaction. A member of management has reached out to this client and is currently working to address any and all concerns.
Wall $ ass. Took over 10k from me to settle my tax problem and did nothing. Promised case would be done In 6-8 months and it dragged on for 2 years so they could get their $400 a month. No communication. I suggest going for a company with a flat rate. Also said they had a local office which was no true.
By Jeffrey C.
Response from Wall & Associates· Aug 2, 2022
We are disappointed to learn of your concerns; however, it seems that there has been a misunderstanding as to your options and potential for resolution. We encourage you to speak with our Client Services Group, who have already reached out to you. We hope this will clear up any misconceptions about future resolution opportunities. If you have any additional questions or concerns after speaking with a member of our Client Services Group, please contact us at (800) 989-5911.
Wall & associates is the lowest of the low. This company has been around for years taking customers money and not living up to the promise they used to bring you in. So far these unprofessional things are getting away it. We should advertise for them on Facebook and the rest of the social media world.
By Mark B.
Response from Wall & Associates· May 24, 2022
Our office cannot identify you as a client of our company. As you may or may not be aware, we cannot and do not guarantee or promise any results for clients as we deal with a third party (IRS/State) to resolve their matters. We do the very best we can for each client we assist and would ask that if you have additional concerns or would like to identify yourself as a client, you can reach out to us at (800)989-5911.
This is a scam. They claim to be tax relief services for consumers who work with the IRS on getting penalties and interest waived etc. They kept us on for 1.5 yrs all to tell us that they could set up a payment plan. Everything we could have done originally saving ourselves 8K that should have been paid to the IRS in the first place. DO NOT get scammed by them, they are a joke!
By LIsa A.
Response from Wall & Associates· Aug 23, 2021
We are certainly disappointed to learn of your concerns. Wall & Associates works diligently to ensure the best outcome for all of our clients and has done so for many years. Every case has its own set of unique circumstances and without further information our office is unable to research your specific details. Please feel free to contact our office so we can further address your concerns at 800-989-5911.
I've been paying 500 a month for 2 1/2 years and put 5000 down and nothing was done . Very disatisfied they didn't do nothing for the 20,500. Hate even putting one star there were no other choices.
By Warren Judd R.
Response from Wall & Associates· Mar 1, 2021
Thanks for reaching out and giving us insight in regard to your experience working with our company. Our office appreciates the feedback and takes every assessment seriously. Your comments referencing the alleged inaction on your case prompted a thorough review of the work we performed. When you obtained our services in July of 2018, we learned of several unfiled returns required by both the IRS and your particular state taxing authority. We advised you to ensure that all of those required returns were prepared and filed. In addition, we requested very specific financial documents from you to aid our office in determining your best potential resolution options. Upon receipt of a limited amount of those requested documents, our office prepared a financial statement and sent it directly to you for a review of accuracy. Upon carefully scrutinizing the financial statement, it did appear there would be challenges in submitting an Offer in Compromise in your case. Our office took action to potentially reduce your tax liability by submitting a formal request to the IRS to consider abating some of the penalties you have incurred. The IRS would later notify your caseworker that our request was accepted, and the penalties related to the 2011 tax year would be abated. Subsequently, you informed our office of changes to your income status. It is very important to promptly notify our office of changes of this nature as it will inevitably impact your potential resolution options. Upon learning of these changes, we have been working to reevaluate our options in this case. As of February 25, 2021, you have requested to cease services with our company. Per this request, members of our Client Services Group will be reaching out to you. If you have any additional questions or concerns after speaking with a member of our Client Services Group, we encourage you to contact us at (800) 989-5911.
I owed tax over 30k. I paid this company 2k to start and 400 every month for them to help me lower the tax amount. It took them about a year and a half and I paid about a total of 8k and they told me that the tax place denied their request. So in the end they failed their job. The above reason is just one of the things that I'm upset about. There's many more but I just can't explain it in a few words. I DO NOT recommend. You'll regret working with them.
By kasey N.
Response from Wall & Associates· Jan 12, 2021
Our office cannot identify you as a client of our office, given the information provided as part of your review. Our office works within the confines of IRS and state rules and regulations regarding resolving taxpayer accounts, and sometimes their interpretation of events and expenses differs from ours. Normally there are avenues to appealing such decisions, and our office undertakes them as long as it is practical and reasonable. Because of this, our office makes it clear we cannot guarantee a result a particular case. If you would like to speak with someone regarding your concerns, we encourage you to contact us at (800) 989-5911
Please don’t let yourself be taken by this company. All lies in their presentation and don’t think about going back next day ......,,don’t..... Let the crooks fool you
By kendace M.
Response from Wall & Associates· Jan 25, 2021
Wall & Associates is committed to customer satisfaction and doing the right thing for our clients. If you have concerns about your case please give us a call at (800) 989-5911 so we can have someone assist you.
If I could give worse than a 1 star I would. I paid these people over $20,000 to help resolve taxes as the result of an audit. I kept getting passed from one consultant to another. They kept taking my money every month and drug me along believing we were making progress. Come to find out they had done nothing with my case. Total waste of two years and $20,000. Please don't let them scam you like they did me.
By Ava C.
Response from Wall & Associates· Nov 9, 2020
Thanks for reaching out and for letting us know about your experience in working with our company. Wall & Associates strives to provide exceptional customer service to each of our clients. As you are aware, we were working with you on submitting a request for relief of penalties to the IRS. Additionally, our office was working with you on perfecting an IRS Form 433-A, Collection Information Statement. If you would like to speak with someone regarding your case we do encourage you to contact us directly at (800) 989-5911. Thanks.
