Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,139 reviews
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Walkin' Pets and Walkin' Wheels products for handicapped and disabled pets of all sizes. Help your four-legged friend rediscover mobility and independence with our wide selection of dog wheelchairs, harness, and slings.
Walkinpets (walkinpets.com) has 3,139 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
3,139 approved reviews, newest moderated first
Cart does not work. He only falls backwards. My neigbor has a much cheaper solution that he walks in perfectly. Reached out multiple times on Amazon with no response. Left Clip does not clasp propertly and comes undone everytime we unsuccessfully try to walk. Having a dog that recently lost the function of his back legs is already very stressful, this expensive experience has only made it worse.
By The U.
Although the service initially was great, we would recommend viewing other companies before using Walking Pets. Our dog underwent emergency surgery for IVDD where the chances of him walking again were not great. We ordered a wheelchair proactively as our dog was paralyzed and didn’t know if he would ever walk again. The wheelchair came within a few days of ordering but we were encouraged by our surgeon to hold off on using a wheelchair initially. Here we are a few weeks later and our boy is beginning to walk again, unsupported. The company does say they have a 30 day return policy, which is understandable under certain circumstances. However, going through the recovery of IVDD surgery, and the emotional turmoil that comes along with a special needs dog, there should be some grey area. Even a partial refund of some kind. The wheelchair we ordered is still in the box, sealed. It has never even been opened. But they still refused to accept a return because it was after their 30 day return policy (by 11 days). We understand if it was opened, built, etc., but it hasn’t even been opened! It definitely is frustrating because these are not cheap, and again, going through a recovery like this there are so many unknowns. We definitely will be looking elsewhere if we are ever in need of dog accessories in the future!
By Meg W.
It will not stay on her. And when I do get it on, if she were to pee it would be in the harness and not on the ground. Who has time to wash it every time she goes potty? I don't.
By Marcie M.
Customer service a videos
By Wendy W.
Very responsive when l needed to return an item for a different size. Great products to help me with my paralyzed dog.
By Jeanne
The people at Walkinpets really care about you and your pets. They take time to answer your questions and even answer questions you don't know enough to ask. When we had an issue they responded and resolved it quickly. We would not still have our sweet girl without their help!
By Andrea F.
My puppy has a deformed hind end. He is not ready for his wheels yet, but we are. The service is outstanding and everything you promised. When he is ready it will fit him like a glove. Very high praises for your company. He will live a long and happy life. Thank You so much.
By CAROLYN M.
Our pet gets to be his normal mobile self when in a Walkinpets wheelchair. The wheelchair is comfortable, light, easy to assemble and use.
By ilango A.
