WakeMAKERS.comReviews of wakemakers.com

Horrible experience. I ordered on thing and received another. When I asked to resolve the issue, Bryan from customer service refused to help. I had to dispute the charge with my bank.

This was the email I sent to WakeMakers. It clearly explains the poor customer service and attention to timely details for a customer trying to buy a waterski for a birthday present. Extremely frustrating and I'm still waiting for my reimbursement. Here is the email........ Brian, this is an extremely poor response time and poor customer service. I placed the order and paid the money for the ski on July 8th, with confirmation that the purchase was successful. This was a birthday gift. I sent an email on July 16th asking for an update on shipping and ETA because it's been crickets from your company. Now, only after I have requested the shipping info a week after I paid for the ski, with confirmation of the sale, you respond on July 17th that the ski is no longer available. That is very unacceptable customer service from any company. It makes me wonder how long it would have taken if I hadn't sent the email requesting shipping info. When were you going to send me an email letting me know the ski was no longer available and how long were you going to hang on to my money. Please email me when the full purchase has been credited to my account. Order No. W300527

I ordered some wakeboard racks from this company whose website indicated that they were in stock in which ship within 2 to 3 business days. It’s now been over one month and no product. I was told by customer service that the maker of the racks was behind due to high volume. Do not advertise that a product will ship within 2 to 3 days because it’s in stock if it’s not in stock, I was able to order the racks from another company and they are shipping them overnight. Poor job WakwMakers!

I placed my order on June 22. 8 days later I called and absolutely nothing had been done to complete my order. Then you told me the size I ordered was no longer available. I guess somebody else bought it while you did NOTHING. You said you would get back to me 2 times regarding my order and again- NOTHING. 10 day after placing my order (today) I called to see when the ski I ordered was shipped and again you did NOTHING. Well here in Hawaii we have no sporting goods of any kind here. Everyone here in Hawaii and mostly in my ski club buy online. Your company will receive the same from my ski club in Hawaii- NOTHING. I’ll make sure everyone here knows about your company. And now the person I was buying this for will have NOTHING to ski on this 4th of July. BIG THANKS

The website claims 3-4 weeks for custom ballast bags, but this is heavily misleading because I am sitting at almost 8 weeks with no bags in sight. They constantly reply in support tickets that they are waiting on "parts", even though the bags are made from readily available materials.. so it doesn't make sense unless their entire production is blocked. I don't feel like they are being truthful in their support emails, and they keep pushing the estimates back.

0 star experience but won’t let me pick 0. I Ordered a wakesurf board off their site. Site said ready for shipping within 2-3 days. Days went by. Finally called them. Rep said board would be out by end of the week. I got a UPS label update via email saying UPS awaiting package. Week went by and still said that. Called them again. Was told they didn’t actually have the board. Some boards are being made still in Florida. Cancelled order. Rep said I would get an email showing it cancelled. Got an email asking me to rate my fullfilled order which it wasn’t. Called back and rep said they were waiting for Florida Co to confirm cancellation but would be 24-48 hrs. 2 days went by and I called back. Rep said it showed cancelled in their system but it still shows “paid” online and not cancelled. I had to contest charges and file a complaint. Wakemakers no longer responding to my emails. Do not buy from this company. If you do, all I can say is I warned you.