Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
After starting a new job, I had to leave my poor dog at home for much longer than I liked. Wag gives me the peace of mind to know that he’s being taken care of while I’m away. I love that it’s so easy to book something last minute if needed, but having a regular walker come at the same time each day has helped Max adjust to all the changes we’ve had!
By Kayla
The dog walkers at Wag are amazing, they do an incredible job! I’m so glad I started using this service!
By Stefanie
Wag has been amazing. We started to foster a dog without much thought about the day to day mechanics behind having a dog and wag came to the rescue immediately. It's proven to be reliable, provides you with live updates and you can be assured that your dog is in good hands.
By Katie
Wag has been a great service to have on hand.
By Jake
Customer service is decent, sometimes unresponsive however. My dog has a lot of particularities some of my walkers neglect to follow them, so I wish I could make my network of walkers smaller, rather than just giving less than 5 star reviews. I wish there was incentive for walkers to say more than, "dog was good, would walk again". It would be nice to know in advance the first time you book a discount walk you're actually paying the full walk price and receiving credits. Overall, communication could be more effective
By Jessica
Response from Wag!· Feb 10, 2018
Jessica, thank you for the very valuable feedback. We've passed your feedback to our Customer Service team and Marketing team so we can improve in the areas you mention. Thanks for taking the time to review us and Wag! on.
Walkers and service have been great. Only criticism is the amount of emails and texts encouraging to use the the service more. Hey dudes— I only need help a few times a month!
By Thom
The app kept locking up and only showing walks from previous days. I couldn't log in or go to any other screens. My dog walkers were great and took very good care of my dog.
By Susan T.
Response from Wag!· Feb 10, 2018
Hi Susan, great to hear all your walkers have been great! Sorry the app was buggy for you. We recently updated both our iOS and Android app, so we recommend updating your Wag! app. If you're still experiencing issues after updating, please reach out to [email protected] and we'll make sure to troubleshoot from there.
Wag is great -- super simple and GREAT customer service. The only hiccup is that some -- very few, but some -- of the walkers seem to kill time either by taking photos of the pup or walking/standing around the same corner and unfortunately there isn't a way to know if you're getting that kind of a walker or not until they're already walking the dog. Then it just sucks because the dog is the one who gets gipped. HOWEVER you can request certain preferred walkers so once you've got a few you like, it's easier to rotate them through.
By ML
