Wag!Reviews of wagwalking.com

If I could afford it, I'd hire a Wag walker everyday. It was a wonderful dog walking break. The walkers came on time and we're a joy to work with.

We’ve been using Wag for the last few weeks and have been pleased with the service so far - it’s great getting mobile updates from the walkers on where our pups went, pics of their walk and how they did. It’s a great resource, especially when our plans change last-minute and we need someone to check in. It’s a little pricey, but totally worth it in my opinion. Thanks Wag!

Wag! is a lifesaver of a service, especially when I was hurt and could not walk our Lolita. We've had some exceptional folks walk her through Wag! and she always returns happy and well-exercised.

Extremely responsive - friendly walkers - love the online interaction. I feel complete confidence in my favorite walkers and know my pup is safe and happy with them.

They are trustworthy and professional. The walkers are efficient and caring.

I got emails from Wag and decided to try them. I signed in on their site and tried to start the process. The site hung up and so I didn't complete my scheduling of a trial. But I then got emails saying I was signed-up and they were sending me a lock box. I got the lock box and it did not open with the combination supplied. When I go to their website and try to log-in, it recognizes my login but shows a page saying it is loading my information. I have tried logging in multiple times and it always shows that message and never completes. So their login to the website is a dead end. So, I downloaded the app and tried to update my profile information. and it finished the save, returning to the previous page and yet the information was never saved. I tried uploading a picture of my dog and the app showed the dogs picture inside the app page but it also is not there the next time I open the app so is never saved. I went to a booking link in an email they sent me and it took me to a page where the account menu took me to my account information. Remember that the login never completed so how was I getting to this account information? Serious security issues, right? So, from there I logout and then try the same link and, yes, it puts me right back where I can go to account and see my account information. So the logout function is ALSO broken. From that same page, I can select the Wag logo and it shows me a map displaying my address but the map shows that address in the wrong state -- despite the account information having my zip code. So, their map, which I assume shows you where your dog is being walked doesn't correctly use the profile information. I try the app and it fails too. When I try to book my first dog walk it offers me a scheduler for a meet and greet event. But that scheduler doesn't work and there's no way to select a date. So, their website doesn't work, their login function has a blatant security flaw, their app doesn't work and the lock box they sent me doesn't work. I would say this company is not really open for business yet.

Overall, I like Wag as a product. I mean, any dog owner knows they love the assistance of someone walking their dog. It's great. However, there are times when the walkers are a lot later than expected, and when that happens customer service has not been cooperative or timely. For example, I will call and text their support line with no response... until after the walker shows up 30-45 minutes late. At that time, they don't compensate my lost time (I had to cancel a class because I was late).

I tried Wag once and will never again. I have (not saying this because shes my dog) a 2 year old therapy Staffordshire Terrier mix. Goes into hospitals etc. Even aggressive dogs do not go after her, I dont know what it is but all animals even love her. She also is wonderful with all people and other animals, I have stray feral cats in my house all the time and foster dogs. Wag walker NEVER walked her. He said she was growling and going to bite her, never even attempted to put leash on. I know this isnt the truth. I have had many people come in my house alone so this is false. She never barks even. She greets people with whole butt wagging and licking peoples hands. Logan was the dog walker in Philly. He should not be a walker or trained correctly which they are not. He either lied to me or to support because support told me he started the walk and came back and he told me he was afraid to put leash on. RIDICULOUS. I called around and since there was a key outside a neighbor came over whom has never been in my house and took her out without incident. I am livid over this. I am not even sure if he even came because the note I left was in same position and neighbors said they never saw him. If he did come he probably saw her at top of stairs and since she is a pitbull left without even attempted the correct way to when meeting a dog. I use to have a small dog walking company and this would of been unacceptable. BEWARE of using them if you actually want your dog walked and not to be lied to.