Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
When you want the best, call Wag. Dependable dog walkers who will take care of your fury family members just like you would.
By Gregory
Response from Wag!· Mar 19, 2018
Hi Gregory, Thank you for the nice review! We appreciate the kind words. -Kelly
I have enjoyed using Wag as additional excercise for my best friend Watson. I find two problems with the app process. It really makes no sense that I am only able to get the actual walker information after I place an order. You show pictures of the walkers in the area and have your clients choose preferred walkers but that is where it ends. I get responses from a call center but they are not in a timely manner. Ther other problem is that you may assign a walker to my request that is over a half hour away. I have had several show up 15-20 minutes late or longer. My walkers need to be within close proximity to my home when I request ASAP. Wag is a good option but it needs to be more efficient. Also the perks need to fit the client or what is the point, 20% off should be available with a planned walk or ASAP request.
By Patti
Response from Wag!· Mar 19, 2018
Hi Patti, Thank you for taking the time to leave us a review and feedback. We are glad to hear that you and Watson are enjoying the service. We take your suggestions very seriously. If you would ever wish to provide additional feedback you can also reach out to the Customer Care team at [email protected] anytime. -Kelly
I have tried to book a walk but they responded two hours later. They charged me for 3 dogs walk but only walk one dog. When talking to the supervisor, Tom, he blamed me for not having the latest application installed, went and delete my app and install the same app that I found on the Samsung Play Store, which was the same as the one I had, still, I couldn't book walks. This is not the first time they charged me for 3 dogs instead of two, if you call, the wait for them to respond is more than 30 minutes, bad customer service and very slow in responses. The walkers are great, their app and customer service needs a lot of improvement. Blaming the customer for their mistake of not answering a message in two hours is unacceptable,bad customer service but great walkers.
By Octavia N.
Response from Wag!· Mar 19, 2018
Hi Octavia, Thank you for taking the time to leave us a review. This is certainly not the experience we want for you to have. We always want to ensure that you are properly charged and have ensured that your account has been credited for your previous walk and additional dog charge. I have also credited your account so that your next walk is on me. I would be happy to personally assist with working through any issues you are having booking walks. You can reach the Customer Care team and I directly at [email protected]. -Kelly
I love Wag. I can get a walker when I need it or schedule one for a later time. The walkers are wonderful with my dog. Can’t recommend highly enough!
By Eric
Response from Wag!· Mar 19, 2018
Hi Eric, Thank you for the nice review. We are glad to hear of your positive experiences and are thankful for the recommendation! -Kelly
I love this application, it is an opportunity for young people to invest their time earning money. It is super cool.
By Oriany M.
Response from Wag!· Mar 19, 2018
Hi Oriany, Thank you for your kind review. We are glad to hear that you are loving the app! -Kelly
I love this service and this app. It’s been a life changer for us. I have difficult dogs and these walkers handle them really well. I highly recommend them if you are in need of supplemental dog walking.
By Holly
Response from Wag!· Mar 19, 2018
Hi Holly, Thank you for taking the time to leave us a review. Our walkers are experienced with pups of all different temperaments and personalities. We truly appreciate the recommendation. -Kelly
Absolutely love WAG! Our walker is always on time, with a smile and my dachshund Finn is so excited every time James shows up! Wag is a god send to anyone with physical restrictions but still want their fur babies to enjoy a lovely walk! Love receiving videos during the walk! Such a great experience! Very organized and easy App too!
By Debra
Response from Wag!· Mar 19, 2018
Hi Debra, Thank you for the kind review! We are happy to help take care of Finn and are glad to hear that you enjoy the app features. -Kelly
Thus far, I've been totally pleased with my walkers. I've had Taylor the most times. and she is such a caring person.
By Nancy M.
Response from Wag!· Mar 19, 2018
Hi Nancy, Thank you for taking the time to leave us a review. We are glad to hear that you have found a great match with Taylor. -Kelly
