Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
Nothing but a positive experience. Love the pictures and descriptions of the walks, and the tracking feature.
By Darcie
Response from Wag!· Nov 16, 2018
Hi Darcie, Thank you for your review! We are glad to hear that you are having a purely positive experience.
Response time to requests for on demand walks is great.....I never have to wait very long to hear back about availability and timing. If a dog walker’s schedule changes (which can happen sometimes) I get an updated walker seamlessly. I love the GPS tracking and being able to see the “Poops and Pees” along the way. Sometimes I get videos of the walk in real time which is really fun too. Very happy with the service
By Lyn
Response from Wag!· Nov 16, 2018
Hi Lyn, Thank you for the lovely review! We are so glad to hear that you are enjoying the service and your walkers.
I have been using wag for a little over a month now and have found a wonderful regular walker for my dog on the days that I work. It’s comforting to know that my dog is taken care of while I’m gone. However, it did take a few tries to find her. The few times I have had to contact customer service they have been very helpful and responsive. Overall a very positive experience!
By Rachel
Response from Wag!· Nov 16, 2018
Hi Rachel, Thank you for your review! We are glad to hear that you are enjoying the service and appreciate your feedback. We are continuing to work to expand our walker team so this does not occur in the future.
My dog walker is excellent!
By Valarie
Response from Wag!· Nov 16, 2018
Hi Valerie, Thank you for your review! We are glad to hear that you have found a great match with your walker.
We have been extremely happy with Wag. Our husky Wyatt really enjoys his daily walks. Our walker is dependable, professional, and trust worthy.
By Susan
Response from Wag!· Nov 16, 2018
Hi Susan, Thank you for your review! We are glad to hear that Wyatt has found a great match with his walker.
I love the convenience of this app! The walkers have all been great to my Luna. Keeping track of her time and route is fabulous and makes me feel very informed about the service I am paying for.
By Annie
Response from Wag!· Nov 16, 2018
Hi Annie, Thank you for the kind review! We are glad to hear that Luna is loving her walkers.
I was pretty upset about the way the app worked for recurring walks. I booked my dog for recurring walks and immediately the 20% off credit deal became 10% off. I thought it was a coincidence, but a friend of mine still had 20%. When I tried contacting wag.com about this, no one ever got back to me despite multiple attempts. I then stopped the recurring walks and the 20% deal immediately came back. Now I just set up walks individually and have been happy with the walkers. I do think, however, that the company should reward people who are loyal customers, not penalize them.
By Nuri
Response from Wag!· Nov 16, 2018
Hi Nuri, Thank you for reaching out regarding your experience. We appreciate your feedback and understand your frustration. If you would like to reach out to us at [email protected] we would be happy to assist and look into your concerns.
I have thoroughly enjoyed having my dog walked to maintain her fitness as I am disabled I would HIGHLY recommend this service and I love the app
By Kerry
Response from Wag!· Nov 16, 2018
Hi Kerry, Thank you for your review! We are glad to hear that you are enjoying the app and appreciate the recommendation.
