Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
I have a 7 month old puppy and I’ve used wag on a near weekly basis since she joined our family in July. They have been amazing. Trustworthy and conscientious all the way.
By Christy
Response from Wag!· Dec 5, 2018
Hi Christy, Thank you for your review! We are glad to hear that you are enjoying the service.
Great experience so far. Great summary after the walk and everyone has done a great job. Leaving the key in a lock box is very easy and helpful. Would recommend to anyone.
By Mike
Response from Wag!· Jan 4, 2019
Hi Mike, Thanks for your review! We're glad to hear that you've had a great experience and enjoy the lockbox feature.
Our walker is phenomenal. It is so nice to have someone that cares about my dogs so much. Wag is AWESOME!!
By Sarah
Response from Wag!· Dec 5, 2018
Hi Sarah, Thank you for your review! We are glad to hear that you have found a great match with your walker.
Convenient convenient convenient
By Allen
Response from Wag!· Dec 5, 2018
Hi Allen, Thanks for the review! We are glad to be of assistance.
Wag is reliable and consistent. We have someone who walks our dog every day and she loves him like he is her own.
By Julia
Response from Wag!· Dec 5, 2018
Hi Julia, Thank you for your review! We are glad to hear you have found a great match with your walker.
Always great service and quick response. This is a wonderful way to make sure my Granddog gets a walk a couple of times a week while his father is working. Wag is the bomb!!
By Lisa
Response from Wag!· Jan 4, 2019
Hi Lisa, Thank you for your review. We're happy to hear that you've had a great experience with our service!
Used app, by recommendations, for home sitting. Setup a meet n greet prior to appt.....myself as it was never done via company...and was stood up 2 times. Called customer service and texted...no response!!!!!! I was put in hold 2 times for iver 30 min and even did the pressnote2 to return call, but no call returned!!!! I texted...no return text!!!!!I'm too afraid to leave my dogs for 4 days, is there no 24 hour customer service???? Why not return my call after 3 attempts?????? I'm livid and they don't care!
By Ja-Kee M.
My fiancé and i downloaded the wag app to get a dog walker for our new puppy. from the getgo, it was bad and turned traumatically bad. first of all, we tried to schedule a meet and greet. apparently you can't do so without a credit card. That right there was a red flag.. from there we picked a 7:00pm meet and greet. We were not allowed to pick our walker. a walker was just given to us. another red flag. From there my fiancé got 2 diff text messages from wag. He specified that we needed a walker at 12:00 in the afternoon while we were at work. We asked if someone was going to come that night as we had scheduled a meet and greet and they said "we don't do that." what do you mean you dont' do that? when would you meet the dog? they said 10 minutes before the walk. UNREAL. we said forget it. we called into customer service and told them to cancel everything and how disappointed we were. customer service rep said everything was cancelled. THE NEXT NIGHT, AT 12:00AM at night, a walker BARGES into our house. we woke up form a dead sleep so incredibly scared that someone was in our house. As i heard someone talking. the lady responds, hi im here to walk you dog. IS THIS A JOKE? ARE WE BEING PUNKED? first of all. WHO ORDERS A DOG WALKER TO WALK THEIR DOG AT 12 AT NIGHT. SECOND OF ALL, EVERY LIGHT WAS OFF. SHE "LET HERSELF IN". YOU BROKE INTO MY HOUSE TO WALK MY DOG? IS THIS A JOKE? I HAVE NO WORDS. YOU ARE DISGRACE TO HUMAN BEINGS. STAY AWAY.
By Melanie H.
