Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
Caring and easy to use They are very responsive, do all the work of lining someone up, and their app is super easy to use! Our dog gets good care, and we get peace of mind. The reports on each walk are sweet and personal. I love being able to see exactly where they went! We’re sold!
By Sharon
Response from Wag!· Dec 11, 2018
Hi Sharon, Thanks for your review! We're glad to hear that you enjoy the activity report for your pups!
Wag has been great, our regular dog walker is amazing and the customer service team has been great - they sent me a free lock box that USPS lost and they immediately sent me another for free.
By Anonymous
Response from Wag!· Dec 11, 2018
Hi, Thanks for your review. We're glad that you had a great experience with our Customer Service team!
It has been great to quickly schedule a walker for our dog, but there have been a number of times when the app hasn't worked and I thought my dog wasn't being walked when she was, a walker cancelled very last minute (like 30 minutes before the walk was supposed to start so I had to scramble to get home), and it doesn't seem like the algorithm often works to get a "preferred walker" - I've been paired with over 8 walkers in just the two months I've been using the service, which isn't ideal because I don't want a lot of new people coming into our house all the time. Overall, my experience with Wag so far has been just so-so.
By Catie
Response from Wag!· Dec 19, 2018
Hi Catie, Thank you for your review. We appreciate your feedback as we continue to improve the app experience.
All of the walkers have been great! My dog loves them and they help so much. The only complaint I have is that there aren’t always walkers available, but I live in a pretty secluded area so it’s not really their fault.
By Lauren
Response from Wag!· Dec 19, 2018
Hi Lauren, Thanks for your review! We value your feedback and we're happy to hear that Wag! has been a great help to you and your dog!
I've had an issue with only one of out at least 30 walkers I have used, and Wags customer service team did a great job handling the situation and putting me at ease to continue to trust my dog to be walked through their services.
By Nicole
Response from Wag!· Dec 19, 2018
Hi Nicole, Thanks for your review. We're happy to hear that you've had an overall great experience and that our customer service team was able to help you out!
Highly recommend! Wag has truly helped me and given me peace of mind knowing my puppy is taken care of while I’m at work. I love that they give a discount for recurring walks! They are also very helpful whenever I have any issues!
By Taylor
Response from Wag!· Dec 19, 2018
Hi Taylor, Thanks for your review and for recommending us! We're happy to hear that Wag! has been able to take care of your pup while you're at work.
My dog loves the walkers from Wag
By Me
Response from Wag!· Dec 19, 2018
Hi, Thanks for your review. We're so happy to hear that your dog loves the walkers from Wag!.
Mostly great - have had a few issues with walkers canceling and no one coming to walk my dog. Then reaching out to customer service was met with little to no response. Other than those isolated incidents, I like the convenience of the app and most walkers are wonderful!
By Julie
Response from Wag!· Dec 19, 2018
Hi Julie, Thank you for your review. We appreciate your feedback as we continue to improve the experience.
