Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
We love all the walkers. They are super sweet with Zoëy they take the time to get to know her and make her feel comfortable! I highly recommend Wag with your doggies!!
By dina
Response from Wag!· Dec 18, 2018
Hi Dina, Thanks for your review! We're so happy to hear that love the walkers on the app!
I have had very good luck with the walkers from Wag and Wrigley appreciates them. Sometimes, with running a business from home, there's little time in the day to get my lab out...Wag has helped me with this. The only concern I've run into is...when I get a notice that '...a walker will be in your area at 2pm...' that usually doesn't mean the walker will be at my home at 2pm; rather more like 3pm or 3:30pm. I've learned I have to plan for sometime later in the day and not answer that I'd like a walker at 2pm. Other than this, Wag has been easy to work with. Thank you - Cathy
By Cathy
Response from Wag!· Dec 18, 2018
Hi Cathy, Thank you for your review. We appreciate your feedback as we continue to improve the experience.
All the walkers have been great. I feel that they treat my pet as their own. I feel very comfortable knowing that my pet is taken care of. They are punctual and very courteous. The updates are great (pictures, and videos).
By Alfredo
Response from Wag!· Dec 18, 2018
Hi Alfredo, Thanks for the review. We're happy to hear that you've had a great experience with Wag!.
My experience with Wag has, overall, been very good. I really like the first walker we were paired with. He's very professional and friendly and seems to really like my dogs. My concerns about the service are: 1. I requested a reschedule and was told my regular walker was unavailable (and he told me he wasn't contacted) - so they tried to pair me with someone new, which I didn't appreciate 2. It's hard to reschedule your service if you have a particular time in mind - for example, if the window is 8:00-11:00 a.m., and I prefer 10:30 a.m. for the walk, I'll reschedule into that window (because it's the option that fits the time I'd like to choose - and am always scheduled in the first slot during that time (so 8:00 a.m., for example). There should be a way to request a time and then get a note saying your walker is available at (an hour before or after, for example) your walk time and I could choose that time instead of being scheduled 3 hours before I really want to reschedule my walk for. But these are all fixable problems. Other than the technical app part of the process, it's been great at alleviating my guilt for not making time to walk my dogs!
By hollyjohnstone
Response from Wag!· Dec 18, 2018
Hi Holly, Thank you for your review. We appreciate your feedback as we continue to improve the app experience.
We really enjoy using wag! We have recommended many friends to this service and will continue to do so! Thanks!
By Dawn
Response from Wag!· Dec 18, 2018
Hi Dawn, Thanks for your review and for recommending us to your friends!
The communication with their service needs work. When I first started using wag I had a lot of questions and concerns. Most were not answered at all. My preferred Walker is great. The prices are fair.
By Janice
Response from Wag!· Dec 18, 2018
Hi Janice, Thank you for your review and feedback as we improve the experience. We're happy to hear that you ave a preferred walker that you like!
Great service! Very easy process to book the service needed. Every dog walker I have used has been exceptional...they followed directions, went above what was asked, and gave me updates. My dogs love it too!
By Roslyn
Response from Wag!· Dec 18, 2018
Hi Roslyn, Thanks for your review. We're so glad to hear that both you and your dogs are happy with Wag!.
WAG is a life saver! Thank you for having late hours and helping with my senior dog!
By sara
Response from Wag!· Dec 18, 2018
Hi Sara, Thanks for your review. We're happy to be there for you and your dog!
