Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
Very happy with WAG! Good communication, my dog is very happy every walk, and the walkers seem to like him too!! Definitely will keep using them.
By Bree
Response from Wag!· Jan 29, 2019
Hi Bree, Thanks for your review! We're so happy to hear that you and your dog are happy with Wag!
The follow up for Cust Service is great but frankly, it is very expensive, especially when you don't get the time paid for. Not always but at least 50%, it is less than the amount of mins chosen. I think if the person putting the charge thru sees that discrepancy, the lesser amount should be charged. Also, when I walk my dog, 30 mins is at least 1 mile or more. She is barely going .5. I was doing this for extra exercise but all she is getting is a potty break which I can get for free with my neighbors. Great idea in theory but not worth the money.
By Kimberley
Response from Wag!· Jan 29, 2019
Hi Kimberley, Thank you for your review. We appreciate your feedback as we continue to improve the experience. If you need further assistance, you may always contact us by email at [email protected].
Excellent service. I love WAG and the wonderful walkers that repeatedly takes care of my dog.
By Balinda M.
Response from Wag!· Jan 29, 2019
Hi Balinda, Thank you for your review. We're happy to hear that you love Wag! and our walkers!
Great service!
By Ridhima
Response from Wag!· Jan 29, 2019
Hi Ridhima, Thanks for your review! We're glad to hear that you enjoy our service.
I don't trust Wag and if I were you wouldn't let them take care of my dog. Their walkers are complete liars. One time this walker kept lying to me even though I told him I have been watching my dog camera for past 2 hours. Dude never showed up and kept lying about it. There were a few more incidents with other walkers that they either didn't show up or cancel the walk at the last minute. Their customer service is also pain in the butt. They just say what is in their "customer service book" and never solve your problem. This is a horrible service. Another point about WAG is their payments to their walkers. Based on my conversations with other walkers WAG is the WORST paying dog walker job. I don't recommend WAG.
By moose
Response from Wag!· Jan 29, 2019
Hi, Thank you for your review. We understand your frustration as we strive to improve the overall experience for our pet parents and walkers. If you need further assistance, please contact us by email at [email protected].
The app is great, in theory. However, in practice, the walkers are extremely unreliable. Twice I had walkers fail to show and had to leave work a half hour away to go let my dog out. Customer service's response was "they're independent contractors and we can't force them to work or for someone to cover for them." I also kept getting charged the full rate instead of the recurring rate because "they couldn't find anyone available for my requested times." Meanwhile, when I scheduled walks at that time every day they were always accepted--so I ended up paying 15% more than I should have.
By Alex
Response from Wag!· Jan 29, 2019
Hi Alex, Thank you for review. We truly value your feedback as we aim to make it a better experience for our pet parents and walkers.
The service is fantastic The app is sometimes buggy. It’s not easy to navigate when first opened. I needed to call help desk. I wish I could share my walkers info with friends to recommend her.
By Jeremy
Response from Wag!· Jan 29, 2019
Hi Jeremy, Thank you for your review. We appreciate your feedback and will pass this along to the team!
Wag is horrible my dog got poisoned on January 6 th while in the custody of a wag walker obviously they don’t pay attention to your dog and when I asked for information they wanted to investigate that’s pathetic my dog got Poisoned
By gregory P.
Response from Wag!· Jan 28, 2019
Hi Gregory, We take these matters seriously and would like to look into it. Can you please DM us on Facebook or Twitter with the phone number and email address associated with your account?
