Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
Always have nice walkers and have liked them. I’m unable to have the walker to come until I receive my new credited card in the mail so I can up date it. Thank you, Donna DeVoe
By Donna
Response from Wag!· Feb 25, 2019
Hi Donna, Great to know that you like the walkers who have walked Chico! Can't wait to book more walks with you and your pup!
All of the Wag walkers have been great!
By Carolyn
Response from Wag!· Feb 25, 2019
Hi Carolyn, Glad to hear that you've had great experiences with our walkers! We look forward to more walks with you and your pup!
I am very satisfied with the walkers from Wag. Wag provides an excellent customer support service and are very keen to provide a great customer experience! Keep up the good work!
By Aidan M.
Response from Wag!· Feb 25, 2019
Hi Aidan, Happy to hear that you've had a great experience with our customer support team and walkers!
I’m very happy that a service like Wag exists. Makes life a bit easier for me and my pup!
By Victor
Response from Wag!· Feb 25, 2019
Hi Victor, Thanks for the review! We're glad to hear that you're very happy with our service and that we make life easier for you!
Wag! Is easy to use and a responsive concierge service. I've found the app easy to navigate and Wag! and walkers very responsive. The walks are slightly on the expensive side and I've had some issues with their text notifications (after I cancelled walks I've continued to receive text messages). However, I loved the notifications I received each day I had a walk for my dog and the responsiveness of the walkers and Wag! when walkers cancelled.
By Brittany
Response from Wag!· Feb 25, 2019
Hi Brittany, We appreciate the feedback and we're glad that you've found our service easy to use!
I would recommend this company to everyone. Every wag employee that I have been in contact with has gone above and beyond all customer service expectation. You can tell they truely care about you and your dog and it is apparent each and every day.
By Rush
Response from Wag!· Feb 25, 2019
Hi Rush, We're so happy to hear that you've had a great experience with our service! We look forward to booking more walks with you and your pooch.
So far, I have been very happy with Wag. The walkers have all been respectful of my dogs and treat them very well, playing with them as well as walking them. I have been able to add a walker at a moments notice which I need at times due to the unpredictable nature of my job. My only issue is the lack of consistency of the same walkers. Again, all have been wonderful but it would be nice to have a stable few. I have already recommended this service to others.
By Diane
Response from Wag!· Feb 25, 2019
Hi Diane, We're glad that you've been able to find last minute walkers for your unpredictable schedule! We appreciate your feedback and hope that you've been able to add a few preferred walkers for a little bit of consistency.
They offered me first week of walks for free and then charged me for two of them. I emailed their financial department. A week later and no response. I texted their customer service and they claim I didn't have free walks. Would never use their service again.
By Jean P.
