Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
Love this app! Super easy to use, we often get the same walkers which is great for our old dog, and easy to use if you have questions.
By cora
Response from Wag!· Apr 16, 2019
Hi Cora, That's so great to hear! It's great to know that you've had a good experience with our service and that we're able to help take care of your fur baby.
I use Wag! and I am very pleased with the services. They have responded quickly and efficiently if I had questions or comments. They give discounts to loyal customers. Our dog walker is Gavino Suarez. He is by far the most respectful and courteous dog walker. I trust him with my dog and my dog loves him.
By Lily
Response from Wag!· Apr 16, 2019
Hi Lily, Thanks for taking time to write an amazing review! It's always a pleasure to know when pet parents find preferred walkers that they love.
Great app, great customer service. I like that I can buy credits at a discount and that the walkers are vetted. My dog really enjoys the service and that’s the most important part.
By jessica
Response from Wag!· Apr 16, 2019
Hi Jessica, Thanks for the amazing review! Excited to know that your pup enjoys our service!
Wag is an awesome and professional service! They take great care of my dog and he really enjoys his outings. He waits patiently everyday by the window for his WAG walker to arrive. Thank you WAG!
By Karen
Response from Wag!· Apr 16, 2019
Hi Karen, Glad to hear that we're an awesome and professional service! We're happy to be there for your dog and take him on adventures. Thanks for being part of the Wag! community!
Communication with the wag company is absurd! They continually get my scheduling wrong!
By Toni
Response from Wag!· Apr 16, 2019
Hi Toni, We value your feedback as we strive to improve the experience for our pet parents and walkers. If you still need assistance, please call 628-400-4426 about your bookings.
Every walker that has come to take my dog for a walk goes the extra mile to get him the most exercise they can in a short period of time. I love wag and would definitely recommend wag to everyone I know.
By Skye
Response from Wag!· Apr 16, 2019
Hi Skye, Thanks for recommending us! We're so excited to hear that you and your pup have had great experiences with our service and we look forward to our next walk with him!
App didn’t work well or consistently and when I asked for feedback and advice I would get timely first contact by text, but never any true follow through. Also, I was charged as a “picky patron” or something like that, and charged additional fees, although I never actually received the walker that I had requested, but a seemingly random sequence of other walkers
By Thomas
Response from Wag!· Apr 16, 2019
Hi Thomas, We appreciate your feedback as we continue to improve the experience for pet parents. If you need further assistance with your experience, please call us at 628-400-4426 for direct assistance and help with your questions.
I love the app itself and the service is great, however I wish there was a way to change walkers and go over more details with walkers prior to walks. I had one walker that said in her walk summary both of my dogs got away from her on a walk! that is very unacceptable and my animals are my children, it made me nervous to schedule another walk, not knowing how much WAG looks into people who want to become walkers. I canceled my further scheduled walks with them just because id like a little more info about my walkers prior and be able to change them.
By nicole
Response from Wag!· Apr 12, 2019
Hi Nicole, We appreciate your feedback as we continue to improve the experience for pet parents. Trust and safety is a key priority and if you ever would like more information, please call 628-400-4426 for direct assistance regarding your booking.
