Wag!Reviews of wagwalking.com

I love this service all but one of the people was great!!! My Buddy loves them!

wag fired me without warning and would no respond to my numerous phone calls and emails to try and understand the situation

If I could give 0 stars I would have given no stars. However, looks like the least I have to select is 1. Wag first offers their customers credits (200 credits for $170). However what Wag doesn’t tell u is that hidden somewhere in the app is this “auto fill” button which automatically fills ur credits (charging another $170 to ur card). I didn’t need the credits to be auto filled because I didn’t have the $170 extra cash for it. I called wag for a refund, emailed them multiple times and they are basically MIA. When I call the customer service line, they say they will refer my issue to finance department and that I should hear back and get my refund within 5 business days. Well it’s been well over 7 business days and I haven’t even gotten a simple acknowledgment of my request. This is not good customer service at all. Fast at taking our money but find all the reasons to go mia when it comes to giving refunds. I will file a dispute with my credit card regarding this unauthorized transaction. Plus now my money is tied up by Wag which I had planned to use to buy stuff for my baby nephew. Smh! Very disappointed. I have never had a issue with Rover. A simple acknowledgement of receipt of the request would be very noteworthy. Something like “we received your request and we are looking into the issue/refund. Please wait bla bla bla”.. but no nothing. There was absolutely no response so being on the other end with $170 unnecessarily spent on credits that weren’t needed is frustrating. Wag needs to plan on a better customer service on the finance department-service that acknowledges receipt of dispute requests and receipt of any other questions and concerns. When wag goes MIA with no idea what is going on, it looks that they are doing that on purpose because they don’t want to refund. I have spent much more money on Wag and a mere refund of $170 for unused and credits not required should be a curtesy for the prolonged customer business they would get in the future and have gotten in the past.

Never again! Worst when you’re in a small area and have little amount of dog walkers in the area. Went on vacation and was confirmed a sitter 2 days before my vacation. Left and literally the next day got a message “my appointment was cancelled” 10 minutes before they showed up to my house!!!!! My poor dogs!!! I was frantic looking for alternatives. Calling everyone I knew in my contacts. Appalled they allow their walkers to cancel 10 minutes before! And they never let me put a public review on them on their profile for absolutely POOR RELIABILITY! NOPE! That walker got a little “slap on the wrist” by having them blocked from me ever using them again. Yeah great lesson you taught your dog walker for doing a completely unethical business practice. I get if she cancelled a day before BUT 10 minutes! Bottom line not reliable don’t use it.

I can always count on Wag to get a walk for my dogs. The walkers have been great and trustworthy, which is important since I am letting them into my home. My neighbors have commented on how attentive and caring my dog walkers are.

What a great opportunity to spend time with “man’s best friend” and help pet parents while being able to choose one’s own hours to work. The only set back is I don’t always get a picture and information on the dog when I choose a walk. For example, does he prefer to walk or run? Does he walk well on a leash or is he just learning? How much does the dog weigh?

Wag is terrific! It helps the dog, the owner, the walker, animal shelters as well as Wag. Wag responds almost immediately when requesting customer support, and payout notification is immediately acknowledged after a walk. Every Friday the money is deposited into my checking account. As a walker, I get to enjoy spending time with many great dogs. I can't believe I get paid for this (shhh)!

There are some people who do not take the time to read my instructions but overall I like the service