Wag!Reviews of wagwalking.com

Wag! is an excellent service. I'm very happy to have found this and I would highly recommend it to anyone who needs a dog walker on short notice (or on a consistent basis, or on long term notice).

The BEST walker is Colin. He is great. He is always on time, runs/walks for the whole 30 mins and he is nice.

I think Wag does a great job of being available when needed. It's really easy to book a walk and all the people have been great. The customer service also has been great if you.need anything, they are quick to return your Inquiry.

So I have used Wag for years and had a positive experience. Until now, this past weekend while I was out of town, a walker canceled (“requested a cover”) before our scheduled Saturday evening walk. Given the time, Wag “couldn’t find another walker.” As a result, I Jada to drive home at 1:00 am to take care of my dog. She would be left in the crate for over 18 hours, if I didn’t do this which is completely unacceptable. I was very fortunate that I could come home, but I have no idea what I would have done if I was further away and unable to get home to take care of her. There was no accountability on Wag’s part. I was basically told that it was too bad. For a company that made me believe they cared about my dog’s wellbeing, they didn’t show it with their actions. I will never use them again after the poor customer service I experienced when I actually had to interact with the company.

If I could give less than one star then I would. Never put the lock box on your door handle. You will not be able to remove it after an extended period of time. The lever inside freezes and eventually quits working. I’m being forced to buy a new door knob and wag won’t pay for it.

Looks like some people have had positive experiences but I won’t be using them again. Do they expect people to be at home when they agree to come and walk your dog?? It seems so. We want someone that can come in to our house while we are away, once booked, and we don’t have to worry. Not so. We were away golfing for several hours with an agreement that Wag had a walker coming. Thirty minutes before, the person cancelled and ( while trying to golf) we received automated messages every 15 min telling us they were in the process of finding someone. Finally an hour and a half later they said they had found someone who could come, however it was at the time we would be returning. Of course could not contact them right away ( until I had internet), but as soon as I could I called them to tell them I would not be paying and also will not be using Wag again. Cannot trust their service or their word.

I and my dogs have loved every walker they have had. Been using walking service for over a year and never had a bad experience! LOVE WAG!

We were robbed by our wag walker. He had zero reviews, stole $600 cash, my watch, my wife’s priceless necklaces and our apt key. Wags response was to suspend him but nothing more. After getting our locks changed wag said they “might pay for the door lock” do not let these people into your home. There “insured” business is far from reputable. Take warning ⚠️