Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
The walkers we have met are caring, polite and friendly. We know that they take great care of our dog.
By Martin
Response from Wag!· Nov 5, 2019
Hi Martin, Excited to hear that you've had a great experience with the walkers on our platform. We're always happy to help take care of your dog whenever you need us!
I have been a user for two years. Great walkers! Awesome scheduling tool. Excellent response time from technical support. And easy to use user app... My pup has had some trust issues and responds best on who walks him... Wag has done an outstanding job making sure that support is there and continued to do so since day one.
By Bernard
Response from Wag!· Nov 5, 2019
Hi Bernard, Thanks for being part of the Wag! community for 2 years! Glad to hear that you've had a great experience with our service, tech support, and walkers on the platform. Looking forward to many more walks with your pup!
Walkers pick up then cancel at the last minute with no one to replace them. There is no responsiblity taken to make sure when your dog needs a walk, that someone comes. As a disabled person I can't always manage to take my dog for his walk. So if a walker picks up. They need to make sure they fulfill the task. You have walkers that grab then decide which walk is best for them. I think they if they grab a walk they should complete t.
By Janet G.
Response from Wag!· Nov 5, 2019
Hi Janet, We appreciate your feedback as we continue to improve the experience for pet parents. We understand that last-minute cancellations are frustrating so walkers' Wag! ratings are indeed affected if they're consistently unreliable.
Wag has proven to be in my experience, reliable, efficient and trustworthy!
By Lydia
Response from Wag!· Nov 5, 2019
Hi Lydia, Happy to hear that you find our service reliable, efficient, and trustworthy! Can't wait for our next walk with your pup!
Easy to schedule and communicate with walkers. Love the pictures and videos and how convenient the whole process is within the app.
By Holly
Response from Wag!· Nov 5, 2019
Hi Holly, We're thrilled to hear that you find that it's easy to schedule walks and communicate with walkers. The photos and videos are definitely a great feature that pet parents love and we're excited that you do too!
Great responsive service!
By David S.
Response from Wag!· Nov 5, 2019
Hi David, We're so happy to hear that you enjoy our service! Looking forward to our next walk with your pup!
I love wag generally, what I wish they would offer is adjusted rates for walkers who don’t go the entire time. Living in Chicago weather can be unpredictable at times and I’ll pay for a 60 min walk but the walker will return after just 20/25 min I get it but if that’s the case adjust the price to a 30 min walk....
By Arlo.M
Response from Wag!· Nov 5, 2019
Hi Arlo, Thanks for your honest feedback! We're glad to hear that you enjoy our service and please feel free to reach out to our Customer Support team if you ever feel that the price should be adjusted. They would be happy to look into it for you!
Wonderful service always! Nice to have quality, caring, and vetted people to care for my buddy Howard.
By James
Response from Wag!· Nov 5, 2019
Hi James, It's always a pleasure to help take care of Howard whenever you need us!
