Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
I have been using Wag! since September and have never had any negative issues, only positive experiences. Both of the preferred walkers I’ve used have been very professional, considerate, conscious toward my mom and my doggie Toto. I have recommended Wag! and will continue 🤗
By Monica
I like this app because it is very easy for me to navigate. Being a senior citizen and someone who has trouble with technology, that says a lot! Thank you Wag!!
By Linda
Their walker canceled and they made no effort to send anyone else after I called their customer service so I had to then drive three hours home to walk my dog, all the while they were “looking for a walker” and nobody ever showed up. Their “resolution” was to refund me for the walk that never happened only after my second time calling
By Levi K.
I have used Wag about five times with success. And then: I booked two weeks ago for the week of Christmas break and had a walker not show up. My dogs were alone for over 12 hours. My vacation in another country was interrupted when I had to call a friend at 1:15am and ask them to go walk my dogs. I cannot trust Wag. They texted me more than two hours after the scheduled walk to tell me “we are still looking for a walker”. Wag left my dogs home alone for over 12 hours. Wag didn’t offer to send a professional walker to fix or offer to refund my previous payments. Wag has zero ethics. Wag is the worst business I have ever dealt with and I would rate 0 stars except that it wouldn’t let me write a review without giving a star.
By Sondra Lynn M.
Several times now a wag walker has cancelled within 30 minutes of their scheduled arrival time, and wag has not notified us so our dogs are left with no walk. It puts us into a tough situation and we happened to discover no one showed up again tonight. Their customer service is terrible and unable to help if you call them. Will not use again.
By Sara L.
Absolute trash of a company. I was a walker who was fired for having a dog slip it’s leash. I worked for free to get the dog returned safely to its home and I was still fired. Instead of allowing he to keep working for the company, they would rather employ thieves and dog a users.
By Stephanie B.
Wag is reliable. I can always easily get a walker. Even at the last minute. I think the price is a little high. I usually get a great walker that covers a lot of area in the time i purchase. However, sometimes I do get someone who does not cover that much area. My dog gets walked around in circles in a small area. I have a large dog that needs to burn off energy. Overall, I am quite satisfied.
By Wendy
My daughter was bit 5 times by a mixed dog the owners presented to be safe. Who the hell would allow there pit bull mix to go with a walker who’s just trying to make some extra money doing great at her job to let that vicious animal bite her? It’s beyond comprehension how horrible people can truly be. This Wag! Company needs to do a better screening these dogs and people. Really this company should have dog restrictions but like any other company this shade company is just interested in how much money they can make and not the safety of their walkers or they would have breed restrictions in place. SHAME ON YOU WAG!!!!!!!!!! I WOULD NEVER EVER RECOMMEND THIS PLACE TO WORK OR USE FOR SERVICE.
By Laura
