Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
Used the vet advise service and only received yes and no-type of answers. Not really helpful.
By Anastasia
Response from Wag!· Apr 13, 2021
Hi Anastasia, thank you for the review. Your feedback will be passed along to the appropriate teams. We are always looking to improve and if you have any additional feedback, please feel free to send us an email at [email protected]
My first call to Wag was handled by the densest representative I’ve ever dealt with. As someone who works in the customer service industry all day, I’ve never been so disappointed. The second representative was quite nice and tried to be helpful, but my issue still not resolved. Switching to Rover!!
By Ashley
Response from Wag!· Apr 13, 2021
Hi Ashley, thank you for leaving a review! We're sorry to hear that you've had less than perfect experience. We will be passing this feedback onto the appropriate teams. We are always looking to improve and if you have additional feedback, please feel free to send us an email at [email protected]
Our walkers have always been courteous and thorough. Only one of the 5-6 people was occasionally a no call-no show
By Vicki J.
Response from Wag!· Apr 13, 2021
Hi Vicki, thank you for leaving a review!
2 NO Shows the same day. I had 2 separate appointments scheduled and both walkers cancelled. I had to call and pester wag to have them find another person to take my dog out at least for the first walk. They found someone to come out, but it took them 3 hours. (The girl who did show, was really nice.) But then for the 2nd cancel, they couldn't find anyone. Apparently WAG does not have coverage in the PakmBeach, Florida location.
By Not H.
Response from Wag!· Apr 13, 2021
Thank you for leaving a review! The Pet Caregivers using Wag! are held accountable to their commitments, and our sincerest apologies that your appointment did not get scheduled in a timely manner. While we can not guarantee that there will be a Pet Caregiver readily available for the date and time requested, as a valued customer, we appreciate you taking the time to let us know about your experience and how we can improve. I will be taking feedback to the appropriate teams.
I was in a bind for a sitter and Wag saved the day. Hope was excellent my babies loved her.
By Justin
Response from Wag!· Apr 13, 2021
Hi Justin, thank you so much for your review! We're so glad to hear that we were able to help out with a Pet Caregiver to watch your furry family members!
Fendi had an amazing time he literally cried when it was time to leave best sitter we ever had thank you so much appreciate it
By Christopher M.
Response from Wag!· Apr 13, 2021
Wow! Thank you so much for the review, Christopher! We're glad to hear that you were delighted with your Pet Caregiver!
Great services. Would prefer more discounts as a constant user. Maybe pay for 10 walks and get the 11th one free or something. Would be beneficial
By Jasmin
Response from Wag!· Apr 13, 2021
Hi Jasmin, thank you for your review! I will be taking your feedback to the appropriate teams.
We love wag and the convenience it provides with getting a walker when we are away for longer than expected. I appreciate the updates provided by the Wag team when looking for someone in the neighborhood. Very grateful that this service exists and for the ease of use!!
By SJS
Response from Wag!· Apr 12, 2021
Thank you so much for the review!
