Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
This has been a excellent experience for me for I have needed this service. Always have had great walkers. And I trust my dog will be taken care of!
By louise P.
Response from Wag!· Jul 7, 2021
Thank you so much, Louise! We're so glad to hear that you're enjoying Wag! and your Pet Caregivers' services!
We tried to schedule walks 3 times with Wag, each walk was canceled last minute. I no longer trust that if I have a confirmed walker that they will actually show up. We planned our days around this and are not willing to try again. Will be deleting the profile and app soon.
By Steph
Response from Wag!· Jul 7, 2021
Hi Steph, we are sorry to hear that was your experience and understand that would be frustrating. We would like to be able to advise on a few features that are available for finding a new favorite Pet Caregiver and how to re-book with a past favorite. We've released "Browse & Book" for Pet Parents to be able to review Pet Caregiver profiles and book with them directly. Additionally, from the 'Past Caregiver' section of the app, there is an option for direct booking and chatting with Caregivers on availability. Thank you for trying Wag! and for your honest feedback.
I have used Wags on different occasions. In two instances now, I scheduled multiple walks with one walker showing up but the later walker not showing up at all with no replacement. While the dogs are ok and will live, it’s not pleasant coming home to urine soaked carpet and poop. I will be reluctant to use the service going forward despite great service from several walkers who do show up.
By Douglas S.
Response from Wag!· Jul 1, 2021
We appreciate you taking the time to provide your honest feedback on your experience. For any additional follow-up, please reach out to our Customer Support team at [email protected] for assistance.
I love the app. My walkers are fabulous 😍
By Ginger Ginny G.
Response from Wag!· Jul 1, 2021
Hi Ginger, thank you so much for your kind review! For your favorite Pet Caregivers, be sure to tap the 'heart' next to their information in the 'Past Caregiver' section of the app -- that way they will be notified of your future service requests and it will be easier to book again with them directly. Thanks again!
Our dog walker was very trusting. I was terrified to give someone access to my home and puppy but it was the best decision I made while I was on a trip and my husband was working. She was extremely attentive, kind, and efficient. Im forever grateful and would highly recommend people use WAG. Also, my dog loves her! My dog doesn’t love anyone. This app is extremely useful and I wouldn’t have found my dog walker without it.
By Aly
Response from Wag!· Jul 1, 2021
Thank you, Aly, for your very kind and honest review! We're so glad to hear that your Pet Caregiver is an all around family favorite!
Amazing care , on time and wonderful service. My fur babies loved the time spent with them
By Anna Chism C.
Response from Wag!· Jul 1, 2021
Hi Anna, thank you so much for your kind review!
Adam S. was great!!
By lori S.
Response from Wag!· Jul 1, 2021
Thank you, Lori, for your review! We're so glad to hear that your Pet Caregiver, Adam, was PAWsome!
Very difficult to communicate with the watchers and sitters and walkers. Had multiple confirm schedules canceled at the last minute and had to scramble with the help of wag to find someone else. Seems like the system can be set up better
By WG R.
Response from Wag!· Jul 1, 2021
Thank you for you feedback. We'd be glad to help with any service or app questions that you may have follow-up on. We can be reached at [email protected].
