Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
Great experience for me and my pup
By Consumer
Response from Wag!· Jun 1, 2026
Thank you for your kind review! We're glad to hear things are going well for you and your pup. Let us know if there is anything we can assist with—we look forward to continuing to support you both!
I’ve used both Rover and Wag as a pet parent, and I much prefer Wag. I have had so many faulty experiences on Rover which made me unable to trust any stranger with my dog. I finally decided to branch out again as I have an injury preventing me from taking her on walks, and I’ve had nothing but great experiences. My dog is always so happy to see her walkers, and even when we get a new person it’s still great! I love the map that follows them on a walk, so you can see where they are at all times as well as tracking their potties. It makes me feel so much more comfortable being able to see the live activity.
By Kaycee
Response from Wag!· Jun 1, 2026
Thank you, Kaycee, for your heartfelt review! It means a lot to hear that Wag! has earned your trust with your dog—we know how much trust is involved when handing your pup over to someone, and we're honored you've found that with us. We're glad the Caregivers you've connected with have made each walk a good one—and that your dog is always excited to see them, even with new faces. The live activity tracking and potty markers are designed to help you stay connected to your dog's day, and we're glad those features have given you that extra comfort. We hope your injury heals quickly! In the meantime, we look forward to continuing to support you and your pup, and we're grateful for the trust you've placed in us.
Always superb service
By cy
Response from Wag!· Jun 1, 2026
Thank you for your kind review! We appreciate your continued trust, and we look forward to continuing to support you and your pup!
Super helpful with compassionate reliable walkers. Complete lifesaver.
By Carri
Response from Wag!· May 20, 2026
Thank you, Carri—we appreciate your heartfelt review! It's wonderful to hear Wag! has been there for you when you needed it, and that the Caregivers you've connected with have been reliable and warm with your pup. Your firsthand endorsement means a lot to us. We look forward to continuing to support you and your pup!
Susannah was on time and did a great job with our dogs!
By LaraS
Response from Wag!· May 20, 2026
Thank you for your kind review, Lara! It sounds like Susannah is a great match for you and your pups—she's reliable and clearly made a connection with them. Be sure to add her to your Preferred Caregivers (tap the heart on her profile) for easy rebooking! We look forward to continuing to support you and your pups!
Was in need of a walker asap. Wag provided same day walk service . My pup loves it
By Terri
Response from Wag!· May 18, 2026
Thank you for your kind review, Terri! Same-day booking is exactly what Wag! is built for—we're glad you were able to find a Caregiver quickly, and that your pup is loving their walks. We look forward to continuing to support you and your pup—here's to many more wonderful walks ahead!
I enjoy the walkers but this app is totally confusing and the emails are constantly telling me to download the app when I've had it since the beginning. The Help service is a robot that keeps recycling you and not addressing the issues. Totally frustrating!
By Sherry
Response from Wag!· May 16, 2026
Sherry, we're sorry to hear how frustrating this experience has been, and we appreciate you taking the time to share these concerns. It sounds like the Caregivers have been a positive part of your experience—we're glad that piece is working well for you and your pup. However, we're sorry the app, email notifications, and our virtual support experience haven't been smooth for you; that is not the experience we want for our customers. We use an AI chatbot to assist with general questions and to get you through to support when you need it. That said, it's not perfect and we're continuing to refine it based on what we hear from customers. Since you've already been in touch with our team about these concerns, please refer back to your existing email communications so we can continue working through them with you. Thank you for sharing your feedback.
Absolutely HORRIBLE experience. This company does not have enough verification or security for the people they hire on. My dogs were neglected and my house was left a mess. NEVER EVER AGAIN.
By Ray Y.
Response from Wag!· May 16, 2026
Ray, we're sorry to hear about this experience and appreciate you bringing your concerns forward. Reports involving the well-being of your pets and the condition of your home are taken seriously and are reviewed by our Safety & Compliance Team. To help us investigate, please reach out as soon as possible—either through the in-app "Help" option in the Account menu, or via the virtual chat at support.wagwalking.com—to connect with our team. Even if the service has concluded, we want the opportunity to look into what happened and address your concerns thoroughly. We hope to speak with you soon.
