Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
Loved the service I’m definitely booking again
By JonBoy
Response from Wag!· Aug 10, 2021
Hi, thank you so much for taking the time to leave your review! We're thrilled to hear that you were delighted with your experience!
Used Wag to find a cat sitter. Everything went well and I will use them again.
By Debby P.
Response from Wag!· Aug 9, 2021
Hi Debby, thank you so much for taking the time to leave your kind review! We're thrilled to hear that you were delighted with your Pet Caregiver. Thank you for choosing the Wag! app and for leaving your valuable feedback!
I'm wondering if this company really exists at all. I contacted them twice, once last winter and once yesterday. On both occasions, I needed someone to walk my dog because of bad weather, and gave at least 24 hours notice. I had the same experience both times also: they were not able to find anyone to do the job, but they didn't let me know at all until the very last minute this morning. If I'd known that there would be no option at all with them I would've been able to contact one of the many many other services available in this area. Of course, they held on to my credit card information for all the months that I have not used them--for billing purposes, they were completely on top of that. A big disappointment.
By Cathy
Response from Wag!· Aug 9, 2021
Hi Cathy, thank you for the review. Wag! can not guarantee that a Pet Caregiver will always be available for a specific date and time. We recommend booking as far in advance for the best chances of finding a Pet Caregiver who is available. We appreciate your feedback and will ensure that it is passed along to the appropriate team.
Used to be great but now totally sucks. Just like Uber and Lyft have degraded due to Covid. There are NO WALKERS available when you need them, their app is super clunky and outdated (always has been, but forgivable as the service actually worked) Sad to see this once great company and great service become unreliable. Will need to go back to old fashioned neighborhood dog walkers.
By Jessica L.
Response from Wag!· Aug 9, 2021
Hi Jessica, thank you for taking the time to leave a review. We appreciate your valuable feedback regarding your experience and we will ensure that it is passed along to the designated teams.
Great sitter will definitely use again
By Lenita W.
Response from Wag!· Aug 9, 2021
Hi Lenita, thank you so much for taking the time to leave your review. We're thrilled to hear that you were delighted with your Pet Caregiver!
Colleen was great to our dopey boy. Without being asked she shared pictures of him daily, which was appreciated. She has her own furry family, and I loved that they were all very friendly. Fire got along great with her dog, and even got to meet his first ferret! When we dropped Fire off, she and her partner were super welcoming and gave us tips on some places to hike in the area since we're still somewhat new. I try not to need a pet sitter often, but if I do I know I can trust Colleen to take care of him.
By Spencer
Response from Wag!· Aug 9, 2021
Hi Spencer, thank you so much for taking the time to leave your review. We're thrilled to hear that you were delighted with your Pet Caregiver! We appreciate your use of the Wag! app and your valuable feedback.
Brittany was amazing!!! Thank you!!
By Rhiannon A.
Response from Wag!· Aug 9, 2021
Hi Rhiannon, thank you so much for taking the time to leave your review. We're thrilled to hear that you were delighted with your Pet Caregiver!
I enjoy Wag! It’s easy to use.
By Sarah B.
Response from Wag!· Aug 9, 2021
Hi Sarah, thank you so much for taking the time to leave your review. We're thrilled to hear that you were delighted with your experience!
